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Simplified CCAI virtual agent management for business users

Google Public Sector

These workflows can incorporate reviewers, approvers, as well as content translators. Social Services Viewer, Social Services Editor) Users - A table containing a list of users and assigned roles Apigee - Apigee is used as the glue to the underlying Dialogflow APIs.

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Building Civic Trust Through Civic Tech

GovLoop

Chatbots can now speak to people in more languages, and weather alerts can be translated instantly, which means more constituents are included and served.

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UC Davis, VALID AI and Google Cloud collaborate to overcome SDOH Challenges with generative AI

Google Public Sector

Visibility into housing information would allow providers to partner with social services to offer targeted support such as emergency housing, rental support, and/or permanent housing. Housing : A patient’s housing status - either without housing or inconsistent housing (housing insecure) - ,can impact health outcomes significantly.

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How Do You Know You Can Trust AI?

GovLoop

Similar AI-based decision-making systems could lead to hidden discrimination in the processing of applications for social services, health care, financial services and other fields. But they could replace paralegals, personal assistants and translators.” This article appears in our new guide “ AI: A Crash Course.”

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Lessons Learned from TANF Clients

Barrett & Greene

My role, which I really appreciate, has been in kind of translating what folks who are experiencing the program say and helping the people that run the program better understand what the impact is on the frontline,” Vogel-Ferguson told us. So, there's a lot of social supports that come through that program and that makes a difference.

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Orange County United Way uses Amazon Connect to optimize 2-1-1 community service

AWS Public Sector Blog

That also means the service is an intermediary to many other organizations, all of which have their own data and processes. With the increase in data collected across social services, the call centers older architecture couldnt keep up.

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