article thumbnail

3 Opportunities to Elevate the Citizen Experience

State Tech Magazine

In South Carolina, for instance, the Department of Social Services has dramatically expedited SNAP application processing timeliness by deploying a cloud-based contact center solution. Often, the contact center acts as the front line, where citizens and government employees interact directly.

article thumbnail

How integrated city data ensures social services delivery

GCN

Philadelphia’s Office of Integrated Data for Evidence and Action has been analyzing cross-program data to improve outreach to residents who qualify for assistance but have not applied.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

South Carolina Looks to Call Centers to Enhance Citizen Services

State Tech Magazine

Jose Encarnacion, IT director for South Carolina’s Department of Social Services, took the stage at the AWS Summit in Washington, D.C. earlier this summer to explain how a change in call center software enhanced critical services for the more than 1 million residents of the Palmetto State who rely on them.

article thumbnail

Sayori Baldwin: COVID-19 and Availability of Social Services

Policy Chats

In this episode, Director of Public Social Services in Riverside County, Sayori Baldwin, talks with students from the UC Riverside School of Public Policy about the many programs considered social services and their role in society both before and during the COVID-19 pandemic.

article thumbnail

COVID-19: Availability of Social Services (with Sayori Baldwin)

Policy Chats

In this episode, Director of Public Social Services in Riverside County, Sayori Baldwin, talks with students from the UC Riverside School of Public Policy about the many programs considered social services and their role in society both before and during the COVID-19 pandemic.

article thumbnail

COVID-19: Availability of Social Services (with Sayori Baldwin)

Policy Chats

In this episode, Director of Public Social Services in Riverside County, Sayori Baldwin, talks with students from the UC Riverside School of Public Policy about the many programs considered social services and their role in society both before and during the COVID-19 pandemic. Music by: C Codaine. Resources: [link].

article thumbnail

County’s integrated platform delivers client-focused social services

GCN

With HSD Dynamics, Maricopa County can easily share data with APIs, track metrics and automate manual tasks to ensure residents get the services they need.