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The 2025 Modernization Playbook

GovLoop

One concern, according to a study by the Partnership for Public Service, is that in many agencies, IT employees, and the human resources employees who help hire them, are an aging population. This trend is good for institutional knowledge and continuity, but an ominous sign for the future, the report states.

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10x’s Digital Experience Projects Are More Public-Facing Than Ever

FedTech Magazine

The General Services Administration’s program for improving digital public service has altered its investment profile to increasingly fund projects citizens will use and benefit from.

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Its time to stop being confused about cyber security

Open Access Government - Technology News

A cyber security breach can have far-reaching consequences, including compromised national security, disrupted public services, financial losses, and a decline in citizen trust. So, it is understandable that public sector organisations and teams can feel vulnerable even before an issue has occurred.

Security 101
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Governments should look under the hood to make sure their IT systems are safe from cyber criminals

American City & Country

Koenig says public-facing systems like websites have a much larger attack surface. “As As more public services move online, the criticality of these systems goes up. Koenig says that if IT leaders don’t have a comprehensive picture of the state of security, they risk neglecting something that is important.

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Collaboration with career staff is critical to appointees’ success

Partnership for Public Service

I was moving from a deputy chief of staff appointment – organizing workstreams for our Cabinet secretary behind the scenes – to a more public-facing assistant secretary position. The post Collaboration with career staff is critical to appointees’ success appeared first on Partnership for Public Service.

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Overcome Manual App Testing Challenges to Drive Modernization: Insights from California CIO Academy

Government Technology Insider

Wiri mentioned that one of the biggest challenges to modernizing public services is the limitations of manual app testing. In a world that is continually developing, this kind of time savings is a game-changer for ensuring public-facing applications are secure, reliable, and provide exceptional experiences for the end user.”

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Montana Maps Infrastructure Spending to Ensure Equity 

GovLoop

This formula, which calculates a county’s size, population and miles of public roadways, was fair but complex and difficult to parse for those unfamiliar with it. Coleman and her team significantly reduced the complexity of the process by using geographic information system (GIS) technology to build a public-facing map and dashboard.