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That is a big concern of federal IT leaders, according to the recent EY Center for Modernization survey of public-sector officials. One concern, according to a study by the Partnership for PublicService, is that in many agencies, IT employees, and the human resources employees who help hire them, are an aging population.
A cyber security breach can have far-reaching consequences, including compromised national security, disrupted publicservices, financial losses, and a decline in citizen trust. So, it is understandable that publicsector organisations and teams can feel vulnerable even before an issue has occurred.
Koenig says public-facing systems like websites have a much larger attack surface. “As As more publicservices move online, the criticality of these systems goes up. Koenig says that if IT leaders don’t have a comprehensive picture of the state of security, they risk neglecting something that is important.
Wiri mentioned that one of the biggest challenges to modernizing publicservices is the limitations of manual app testing. In a world that is continually developing, this kind of time savings is a game-changer for ensuring public-facing applications are secure, reliable, and provide exceptional experiences for the end user.”
As experienced by Blackburn with Darwen Borough Council, which saw a 300% increase in demand for web and chat activity as a result of call centre closures during lockdowns and customer demand changing and wanting access to more improved and faster digital publicservices.
In an era of increasing regulatory scrutiny and data privacy requirements, organizations working in the publicsector need robust, secure, and compliant solutions. Amazon Web Services (AWS) GovCloud (US) offers a specialized environment tailored for organizations that need to meet strict regulatory and compliance requirements.
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