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10x’s Digital Experience Projects Are More Public-Facing Than Ever

FedTech Magazine

The General Services Administration’s program for improving digital public service has altered its investment profile to increasingly fund projects citizens will use and benefit from.

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Everything you need to know about the TMF allocation to improve public-facing digital services

The CIO Council

Earlier today, we announced that $100 million of the Technology Modernization Fund (TMF) will be designated to help streamline and improve public-facing digital services and technology systems to deliver a better customer experience to the American people.

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Arts for Well-Being: A Self-Directed Stress Relief Exercise for Local Officials

NLC (National League of Cities)

King PhD, ATR-BC, LPC, LMHC Public-facing figures are taxed by balancing personal privacy with their public roles. The stress of maintaining a public image, coupled with criticism, can lead to significant emotional strain. Authored by by Juliet L.

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Promoting Community Civility to Reduce Local Political Violence

NLC (National League of Cities)

As their roles are public facing, local elected officials and municipal employees act as residents’ primary connection to their government. This public responsibility can lead to heightened interest in their work, creating opportunities for both support and disagreement.

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4 Strategies for State and Local Governments to Secure Contact Centers

State Tech Magazine

Contact centers are part of the public face of an agency. One piece of that equation is often contact centers. Offering services and information via phone and internet chat can move the needle toward happier customers. They interact directly with customers…

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Data Dashboards Provide True Citizen Service Through Analysis

State Tech Magazine

Local governments do their citizens a favor when they present data on public-facing dashboards. One example of such a dashboard is a crime heat map, which presents statistics on crimes against people or property through an interactive geospatial information system.

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Overcome Manual App Testing Challenges to Drive Modernization: Insights from California CIO Academy

Government Technology Insider

In a world that is continually developing, this kind of time savings is a game-changer for ensuring public-facing applications are secure, reliable, and provide exceptional experiences for the end user.” Manual testing comes with its fair share of challenges; however, it is essential to modernizing public-facing applications.