Outreach Public Health Public Sector 
AWS Public Sector Blog
NOVEMBER 3, 2023
The issue of document access and related administrative burdens is so ubiquitous that public health researchers have published papers about the detrimental impact a lack of identification has on those experiencing homelessness. Reach out to the AWS Public Sector team.
AWS Public Sector Blog
MARCH 6, 2023
Local public health departments must notify public health agencies, like state health departments or the Centers for Disease Control and Prevention (CDC), of reportable conditions. This data is then transmitted to the public health agency for compliance with reporting requirements.
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AWS Public Sector Blog
FEBRUARY 10, 2023
During the COVID-19 public health emergency, a continuous coverage requirement was put in place for Medicaid beneficiaries, meaning millions were automatically reenrolled in healthcare coverage without needing to renew eligibility. Then, learn how to monitor the campaign’s effectiveness and response rates in a visual dashboard.
AWS Public Sector Blog
AUGUST 17, 2023
The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. With SMAs contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. At least 4.5
AWS Public Sector Blog
MARCH 31, 2023
As the COVID-19 public health emergency (PHE) begins to wind down, starting April 1, 2023, state Medicaid agencies (SMAs) will have one year to “unwind” temporary COVID-era changes and return to pre-pandemic ways of working. Business level architecture for returned mail processing and constituent outreach 1.
AWS Public Sector Blog
FEBRUARY 28, 2023
The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Automated outreach to members through text and phone can not only inform members about their re-determination needs, but also collect the information necessary to conduct Medicaid renewals.
AWS Public Sector Blog
APRIL 3, 2024
Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. After implementing their new contact center, they consolidated 150 phone numbers into two—one for customers, one for providers.
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