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When the Los Angeles County Department of Children and Family Services (DCFS) sought to modernize its contact center, IT leaders took the opportunity to shift from an on-premises infrastructure to a cloud-based one. “We
With a continuous flow of data, agencies can fine-tune outreach to their constituents and set realistic definitions of success, she said. But the Granicus engagement cloud, Prieto said, helps organizations understand their audience, create an outreach plan, and then activate those campaigns. Its an influx of people going in and out.
Medicaid agencies need to conduct outreach to make their millions of members aware of the process for redetermination. With cloud-based tools from Amazon Web Services (AWS), state agencies can conduct this outreach using no code/low code, serverless, elastic services that can scale to two billion text messages a day.
State and local governments can strengthen community trust and engagement by modernizing their digital outreach. This guide provides actionable, tactical steps for improving online communication, tailored to public sector needs. Each section below addresses a Source
With a continuous flow of data, agencies can fine-tune outreach to their constituents and set realistic definitions of success, she said. But the Granicus engagement cloud, Prieto said, helps organizations understand their audience, create an outreach plan, and then activate those campaigns. It’s an influx of people going in and out.”
By: Matt Nosanchuk, Deputy Assistant Secretary for Strategic Operations and Outreach, Office for Civil Rights, U.S. Books have been the gateway to Continue Reading The post Book Bans Are Not Just Bad Policy; They Can Raise Civil Rights Issues appeared first on ED.gov Blog.
Empowering individuals with ownership of their own data Starting in July 2023, hundreds of staff at the Homeless Outreach Program Integrated Care System ( HOPICS ) began using Kiip to store documents, complete forms and applications, and streamline communications with incoming customers.
The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. With SMAs contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. At least 4.5
But integrating those efforts with service-related outreach into a comprehensive next-best-experience engine is critical for growth. Telcos increasingly rely on customized commercial marketing.
The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. If an SMA uses an out-of-date address to conduct outreach, and no follow-up occurs, individuals could lose Medicaid health coverage. This translates to an average cost of $6.75
Department of Education, Office of Communication and Outreach “The main function of an academic advisor is to bring holistic support to students as they navigate their higher education to post grad journey.” By: Kaitlin Thach, Intern, U.S.
Weak outreach and lack of bid submissions. Procurement professionals are facing many modern challenges. Supply chain issues. Restrictive requirements and thresholds. Slow, disjointed workflows. Balancing compliance and innovation needs.
About the ACRL National Library Marketing and Outreach Discussion Group: Launched at the 2014 ALA Annual Conference, this group encourages regional meet ups around the U.S. The ACRL National Library Marketing and Outreach Discussion Group has been created for Academic Librarians interested in Marketing and Outreach.
His ongoing educational outreach highlights the importance of public engagement. If states can’t afford to manage these lands, we risk seeing them sold off and lost forever. Walt, who once led Texas State Parks and served decades in the National Park Service, brings the wisdom of his extensive career to the forefront.
Professor Nick Hawes at the University of Oxford teaches disadvantaged pupils programming as part of OxNet , an outreach program run by Pembroke College. “I I contacted the team at AWS to explore how I could run JupyterHub for the outreach programme. It was a huge relief when they suggested SageMaker Studio Lab.
Its Digitization Program Office takes these objects and creates 3D scans that preserve them for history, research and outreach to people who may not be able to visit the Washington, D.C., The Smithsonian Institution’s massive collection includes items too fragile to put on display or so complex that they’re difficult for scientists to study.
Funding recipients will be expected to use outreach, education interventions, and collaborations with public-private and community partnerships to sustain increased enrollment of racial and ethnic minorities in lupus-related clinical trials.
By: Lauren Mendoza, Deputy Assistant Secretary for State and Local Outreach, Office of Communication and Outreach Recently, representatives of the Department of Education (ED) and the Federal Communications Commission (FCC) visited Charlotte and Durham, North Carolina for conversations on partnerships between schools and community-based organizations (..)
How can outreach and education help? Identifying common types of dumped waste informs public outreach efforts, like flyers, dumpster roll-off days, or hazardous waste drop-off events. Knowing the volume of trash and debris to be removed helps cleanup teams send the right equipment and personnel to the site.
The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Automated outreach to members through text and phone can not only inform members about their re-determination needs, but also collect the information necessary to conduct Medicaid renewals.
Plus, we’ll give kudos to a library that received press attention for a unique outreach program. I’m going to share some tips with you and why I think it’s really important to take those surveys in this episode of The Library Marketing Show. Do you have a suggestion for a topic for a future episode? Let me know here.
Global expansion, outreach, and the delivery of solutions in remote locations. Cost-optimization and advanced services that simplify data processing, analysis, and visualization. This empowers nonprofits to make informed targeting and fundraising decisions, thus increasing donations and support.
Philadelphia’s Office of Integrated Data for Evidence and Action has been analyzing cross-program data to improve outreach to residents who qualify for assistance but have not applied.
By: Dawn Ellis, PhD, Liaison to Parents and Families, National Engagement Team, Office of Communication and Outreach In January 2022, Secretary of Education Miguel Cardona shared his vision for education in America, which addressed the need for more meaningful and authentic parent and family engagement.
In this blog post, learn how you can use AWS to connect and retrieve data either from an enterprise on-premises database or other third-party integration that allows for both a modernized outreach or an inbound customer experience. Figure 1: Modernized proactive outreach for departments of motor vehicles. Prerequisites.
While many volumes have been published about academic library outreach programs, these often showcase libraries with extensive staff, budgets, and materials available to them. Visit the publication's website for additional information and to submit your proposal by October 31, 2022.
A new report from the Government Accountability Office (GAO) outlines three areas where the federal government could improve this assistance: Interagency coordination Awareness, outreach and communication Coordination with schools The GAO reports that ransomware attacks are actually on the rise among organizations of all sizes.
Watch this video now #LibraryMarketing Show, episode 219 Fact: the effectiveness of social media in promoting your library’s programs, services and collection is declining. But that is not a reason for despair. One of the best minds in marketing says there is a way to turn your one-off, in-person library events into effective marketing.
The forum aims to highlight historical studies of library outreach and development, including 20th and 21st-century topics. Library Outreach and Collaboration Librarians bringing books and services to nontraditional settings. Community-based initiatives such as Little Free Libraries and other book-sharing projects.
Recruiters can now use the platform set up by Trek10 as part of their outreach strategy as they determine which prospective students might need more information about the college. In its first admissions cycle in use, Wabash recruiters were able to identify more than 300 high-likelihood students using the machine learning model.
Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. After implementing their new contact center, they consolidated 150 phone numbers into two—one for customers, one for providers.
A new toolkit from a rural broadband association calls on local leaders to build partnerships, engage in community outreach, and emphasize digital literacy and cybersecurity skills among residents.
CCC has invested in skilled instructors and is providing student outreach. Securing skilled instructors is key when establishing a new program, especially in an emerging field like AI/ML. To participate in the MLU EEP course pilot, select CCC instructors completed rigorous technical training.
The relationship managers wanted a simple way to see which organizations in a given region had received a grant using their existing tools for planning outreach and technical assistance efforts. Automating data migration processes with AWS brought data together that used to live in multiple systems.
Communities can conduct targeted outreach and assist eligible filers to claim this benefit, […] Source Filer benefits of around $2,500 (as of 2022) can provide greater financial stability and drive positive health outcomes for residents in your communities.
Local councils and state agencies are increasingly using targeted outreach, accessible digital engagement platforms, and culturally appropriate methods to reach underrepresented groups. This ensures that their concerns and ideas are being acknowledged and incorporated into policies.
Community leaders could use the root cause and supplier information to publish press releases and community outreach warning the user community of the potential danger from a specific batch. Health services personnel were able to view toxicology reports to identify the root cause of fatal overdoses and implement mitigation strategies.
We conducted targeted outreach to stakeholders with experience leveraging (or trying to leverage) the 203(k) product and received responses from both practitioners working with 203(k) to provide homeownership opportunities and end-users who financed their own homes with a 203(k) loan. There is a dearth of qualified 203(k) FHA consultants.
Accra Zuberi is the Outreach and Partnerships Manager for University City Arts League. Accra discusses the process of creating art pieces with participants to really think about how we work together as a community, how we are making connections, and the goal of neighbors experiencing peace together.
Accra Zuberi is the Outreach and Partnerships Manager for University City Arts League. Accra discusses the process of creating art pieces with participants to really think about how we work together as a community, how we are making connections, and the goal of neighbors experiencing peace together.
But I also made the point that the City Transportation Department could have handled outreach a lot better--basically they didn't do any. These are photos of a couple of outreach devices they deployed, including a signboard in the roundabout and a flyer dropped off at area houses.
Topics of interest to the editors are those dealing with business librarianship, such as resources, liaison and outreach activities, strategies, and instruction. Reviews of books, databases, and web sites are welcome as well. Maybe you have another cool idea - that's fine too - get those submissions in!
Nicole is now the Communications Coordinator for the Delaware County District Library, a five-branch system with a bookmobile and other outreach services. But even more special was bringing my own children back to that library when we visited the grandparents for them to get to enjoy a storytime. Nicole came to the library in 2012.
The goal is to integrate these two datasets to provide better visibility of member donations that will inform targeted outreach. The organization has limited visibility to donation trends for their members and misses on the opportunity to recruit new donors as members.
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