Remove Operations Remove Outreach Remove Public Sector
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4 ways AWS Partners are using AI/ML to drive public sector transformation

AWS Public Sector Blog

As investments and adoption of AI and ML continue to rise, there is tremendous potential for improved citizen experiences in the public sector. As public sector organizations seek solutions for their challenges, AWS Partners are at the forefront of helping to solve those problems using AI and ML.

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AWS Nonprofit Credit Program expands support for nonprofits of all sizes

AWS Public Sector Blog

Nonprofits around the world use cloud technology to improve operational efficiencies, optimize costs, and advance their missions. Promotional credit enables organizations of all sizes to scale their operations, reduce costs, and deliver more impact on their mission and the communities they serve.

Nonprofit 263
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Supporting state agencies with Medicaid unwinding outreach: Creating a multi-lingual two-way messaging system

AWS Public Sector Blog

The forthcoming expiration of this requirement presents one of the largest-ever health coverage transition events, and states will need to move quickly to return to normal eligibility and enrollment operations. Medicaid agencies need to conduct outreach to make their millions of members aware of the process for redetermination.

Outreach 130
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Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. With SMAs contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. At least 4.5

Campaign 130
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Veteran Transitioners Find Success at Google Public Sector

Google Public Sector

Federal Policy and Outreach, Government Affairs and Public Policy Kevin Mulligan of Washington, D.C., Jon Griffith, senior staffing operations associate, Google Jon Griffith recently joined Google in our staffing operations organization. Kevin Mulligan, senior manager, U.S. Kevin Mulligan Senior Manager, U.S.

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Automating returned mail to keep members enrolled during Medicaid unwinding

AWS Public Sector Blog

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. If an SMA uses an out-of-date address to conduct outreach, and no follow-up occurs, individuals could lose Medicaid health coverage. This translates to an average cost of $6.75

Outreach 130
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How Share Our Strength addresses childhood hunger with unified data analysis on AWS

AWS Public Sector Blog

The relationship managers wanted a simple way to see which organizations in a given region had received a grant using their existing tools for planning outreach and technical assistance efforts. Automating data migration processes with AWS brought data together that used to live in multiple systems. Connect with us to learn more.