Operations Outreach Public Health 
AWS Public Sector Blog
MARCH 6, 2023
Local public health departments must notify public health agencies, like state health departments or the Centers for Disease Control and Prevention (CDC), of reportable conditions. This data is then transmitted to the public health agency for compliance with reporting requirements.
AWS Public Sector Blog
FEBRUARY 10, 2023
During the COVID-19 public health emergency, a continuous coverage requirement was put in place for Medicaid beneficiaries, meaning millions were automatically reenrolled in healthcare coverage without needing to renew eligibility. Then, learn how to monitor the campaign’s effectiveness and response rates in a visual dashboard.
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AWS Public Sector Blog
AUGUST 17, 2023
The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. With SMAs contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. At least 4.5
AWS Public Sector Blog
APRIL 3, 2024
Since HSD’s contact centers all operated from centralized locations, that meant nobody would be around to answer the phone when residents called. Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email.
AWS Public Sector Blog
MARCH 31, 2023
As the COVID-19 public health emergency (PHE) begins to wind down, starting April 1, 2023, state Medicaid agencies (SMAs) will have one year to “unwind” temporary COVID-era changes and return to pre-pandemic ways of working. Business level architecture for returned mail processing and constituent outreach 1.
Eric Holdeman's Disaster Zone Podcast
OCTOBER 18, 2022
Professor Swann has conducted research, outreach and education to improve how health and humanitarian systems operate worldwide. Together we examine the many challenges that the pandemic created for the CDC and look at how they and state and local public health systems can move forward to improve their future pandemic response.
AWS Public Sector Blog
AUGUST 9, 2023
The response to the asynchronous operation is a job identifier (JobId). AWS is ready to support Medicaid agencies as they transform to meet Public Health Emergency (PHE) unwinding efforts. Contact the AWS Public Sector Team to learn more. The Lambda function’s call to Amazon Textract is made asynchronously.
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