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Supporting state agencies with Medicaid unwinding outreach: Creating a multi-lingual two-way messaging system

AWS Public Sector Blog

The forthcoming expiration of this requirement presents one of the largest-ever health coverage transition events, and states will need to move quickly to return to normal eligibility and enrollment operations. Medicaid agencies need to conduct outreach to make their millions of members aware of the process for redetermination.

Outreach 130
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Book Bans Are Not Just Bad Policy; They Can Raise Civil Rights Issues

Homeroom

By: Matt Nosanchuk, Deputy Assistant Secretary for Strategic Operations and Outreach, Office for Civil Rights, U.S. Books have been the gateway to Continue Reading The post Book Bans Are Not Just Bad Policy; They Can Raise Civil Rights Issues appeared first on ED.gov Blog.

Outreach 145
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AWS Nonprofit Credit Program expands support for nonprofits of all sizes

AWS Public Sector Blog

Nonprofits around the world use cloud technology to improve operational efficiencies, optimize costs, and advance their missions. Promotional credit enables organizations of all sizes to scale their operations, reduce costs, and deliver more impact on their mission and the communities they serve.

Nonprofit 263
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4 ways AWS Partners are using AI/ML to drive public sector transformation

AWS Public Sector Blog

A state government optimized operations with Quantiphi Quantiphi is a technology company that solves problems using AI and data science, and a state government’s department recently had one such problem. This operational upgrade will help the department staff benefit from the insights and efficiencies.

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Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. With SMAs contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. At least 4.5

Campaign 130
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Automating returned mail to keep members enrolled during Medicaid unwinding

AWS Public Sector Blog

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. If an SMA uses an out-of-date address to conduct outreach, and no follow-up occurs, individuals could lose Medicaid health coverage. This translates to an average cost of $6.75

Outreach 130
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Amazon Connect helps departments of motor vehicles modernize call centers

AWS Public Sector Blog

In this blog post, learn how you can use AWS to connect and retrieve data either from an enterprise on-premises database or other third-party integration that allows for both a modernized outreach or an inbound customer experience. Figure 1: Modernized proactive outreach for departments of motor vehicles. Prerequisites.