Google Public Sector

SEPTEMBER 30, 2022

To keep information relevant and timely, government users and call center practitioners need to establish a governance process for content management. Specifically, agency leaders need a governance process that can manage workflow approvals and change tracking across large bodies of content at scale.

Management 98

Management Translation Social Services Constituents 98

GovLoop

FEBRUARY 20, 2024

Chatbots can now speak to people in more languages, and weather alerts can be translated instantly, which means more constituents are included and served.

Constituents 81

Constituents Urban Planning Communications Government Agency 81

Google Public Sector

MARCH 21, 2024

Visibility into housing information would allow providers to partner with social services to offer targeted support such as emergency housing, rental support, and/or permanent housing. Language Support: Language and health literacy are key SDOH variables to support a patient’s access to care.

Housing 60

Housing Transportation Public Sector Social Services 60

Barrett & Greene

JUNE 30, 2022

In researching the 26-year-old Temporary Assistance for Needy Families (TANF) program recently, we had the chance to talk with Mary Beth Vogel-Ferguson, a University of Utah research professor who has spent the last 23 years in a state-funded project to interview TANF clients and share results with agency management and senior leadership. “My

Translation 52

Translation Social Services Leadership Budgeting 52

AWS Public Sector Blog

FEBRUARY 7, 2025

That also means the service is an intermediary to many other organizations, all of which have their own data and processes. With the increase in data collected across social services, the call centers older architecture couldnt keep up.

Nonprofit 130

Nonprofit Government Agency Public Sector Operations 130