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Simplified CCAI virtual agent management for business users

Google Public Sector

To keep information relevant and timely, government users and call center practitioners need to establish a governance process for content management. Specifically, agency leaders need a governance process that can manage workflow approvals and change tracking across large bodies of content at scale.

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Unhoused individuals gain shelter, prove their identity using AWS-powered solution Kiip

AWS Public Sector Blog

Opening their phone, they were able to provide copies of their ID, Social Security card, and even a fully signed copy of their intake forms with the HOPICS case manager who set them up with Kiip. Do you have questions about how AWS can help your government agency provide innovative services for constituents?

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Singapore’s NHG Cares App uses AWS to support a healthier population

AWS Public Sector Blog

Its clinical services are provided through an integrated system of polyclinics, acute care tertiary hospitals, community hospitals, national specialty centers, and community-based care centers. As the regional health manager for 1.5 They can even connect residents to a social service agency or an active aging center near their homes.

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Reimagining government social services in the COVID-19 era

Google Public Sector

States have seen a rising volume of new unemployment requests, and other social services systems are being stressed like never before. At the same time, more state employees have transitioned to working from home and providing their services remotely. It’s no secret that state governments in the U.S.

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Creating composable applications for seamless government services

AWS Public Sector Blog

Many of the hardest-to-solve societal challenges, such as climate mitigation and social service delivery, require cross-agency, composable solutions to have their intended impact. New public sector obstacles develop and old ones can evolve over time without regard to agency missions.

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How Virginia unleashed the power of data

AWS Public Sector Blog

In March 2023, Management Information Systems Quarterly published an article highlighting how the Commonwealth of Virginia harnessed the power of data to save lives before, during, and after the pandemic. This led to intelligence creation and value extraction, enabling cost savings, revenue generation, and new services.

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UC Davis, VALID AI and Google Cloud collaborate to overcome SDOH Challenges with generative AI

Google Public Sector

Visibility into housing information would allow providers to partner with social services to offer targeted support such as emergency housing, rental support, and/or permanent housing. Google Public Sector has committed Google Cloud credits to this initiative through our Google Cloud Research program.

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