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4 Strategies for State and Local Governments to Secure Contact Centers

State Tech Magazine

Making things more efficient, reducing barriers to doing business with agencies, simplifying paperwork and moving to online processes wherever possible are all top-of-mind strategies for managers who want to deliver better constituent services. Contact centers are part of the public face of an agency.

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The 2025 Modernization Playbook

GovLoop

Adaptive Security: Artificial intelligence will rapidly become a standard part of most threat detection and incident response plans, augmenting not replacing staff. Programmatic Data Management: AI-based automation platforms will help agencies enhance their use of data in decision-making and planning enterprise-wide.

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AWS accelerates digital public infrastructure adoption with automation

AWS Public Sector Blog

India has seen significant success with some of its Digital Public Infrastructure (DPI) platforms, including CoWIN , a system for managing COVID-19 vaccinations; UPI , a real-time digital payments system; DigiLocker , a secure platform for digital document storage and verification; and DIKSHA , a national platform for educational resources.

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Sekolah.mu secures education service for 11 million students with AWS

AWS Public Sector Blog

knew it was integral to secure their digital education services to earn the trust and confidence of the students, teachers, and families. Securing the digital education platform Sekolah.mu uses AWS Security Hub and Amazon GuardDuty. As a public facing education service, Sekolah.mu

Education 130
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Simplify firewall deployments using centralized inspection architecture with Gateway Load Balancer

AWS Public Sector Blog

Gateway Load Balancer (GWLB) enables seamless integration of these firewall appliances into the AWS architecture, ensuring consistent security policies and minimizing disruptions. This allows IT departments to provide a centralized inspection service for other lines of business to consume, enforcing the desired security posture.

Security 182
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Its time to stop being confused about cyber security

Open Access Government - Technology News

A cyber security breach can have far-reaching consequences, including compromised national security, disrupted public services, financial losses, and a decline in citizen trust. So, it is understandable that public sector organisations and teams can feel vulnerable even before an issue has occurred.

Security 101
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Vertex AI Search and Generative AI (with Gemini) achieve FedRAMP High

Google Public Sector

In the rapidly evolving AI landscape, security remains paramount. All of this builds on our prior announcement that Google Cloud achieved FedRAMP High Authorization on more than 100 additional services , which further underscores our dedication to delivering leading AI and robust security for mission-critical applications.