Management Program Manager Public Face 
GovLoop
DECEMBER 6, 2022
It’s essential for an agency’s full team — specifically process and program managers — to be invested in engagement-related IT advances, Skowera said. Through analyzing and enhancing AI interactions, her team discovers how to manage the technology and what information to expand to public-facing outlets like the website. “I
GovLoop
MAY 12, 2023
Engagement as an Agency-wide Priority It’s essential for an agency’s full team — specifically process and program managers — to be invested in engagement-related IT advances, Skowera said. They also implemented an artificial intelligence (AI) chatbot to allow constituents to communicate with the office outside business hours.
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