State Tech Magazine

AUGUST 22, 2024

Contact centers are part of the public face of an agency. One piece of that equation is often contact centers. Offering services and information via phone and internet chat can move the needle toward happier customers. They interact directly with customers…

Local Government 294

Local Government Public Face Government Security 294

State Tech Magazine

MARCH 21, 2024

Local governments do their citizens a favor when they present data on public-facing dashboards. One example of such a dashboard is a crime heat map, which presents statistics on crimes against people or property through an interactive geospatial information system.

Public Face 161

Public Face Local Government Government 161

FedTech Magazine

NOVEMBER 3, 2023

The General Services Administration’s program for improving digital public service has altered its investment profile to increasingly fund projects citizens will use and benefit from.

Public Face 63

Public Face Public Service 63

FedTech Magazine

JANUARY 26, 2024

Agencies are building complicated hybrid environments that include on-premises and cloud assets, legacy equipment, public-facing websites and more. As the federal government works to improve its customer experience, it’s discovering the challenges that come with complex, always-on environments.

Public Face 63

Public Face Security Government 63

DH Leonard Consulting & Grant Writing Services

APRIL 28, 2023

From dubious quizzes about your soul mate in 1980s women’s magazines to Buzzfeed’s endless supply of “decorate your dream house, and we’ll guess your eye color,” I’m always game to give it a go and rarely seem to match up with what should be the correct answer. I’m a sucker for a quiz. It’s all in fun.

Grant Writer 52

Grant Writer Fundraising Public Speaking Leadership 52

FedTech Magazine

MARCH 6, 2023

Data protection and cyber recovery solutions are key components of federal zero-trust security architectures, particularly for civilian agencies with public-facing networks. Multifactor authentication (MFA) helps control network access in a zero-trust architecture, but agencies must remain vigilant against insider threats.

Public Face 65

Public Face Implementation Security Development 65

Rebuilding Place in Urban Space

APRIL 22, 2024

Public facing civic assets--libraries, parks, schools, sustainable mobility programs like walking, biking, and transit, Safe Routes to School, public markets, farmers markets, etc.--should at farmers and public markets. These kinds of ideas can be extended to other public facing programs.

Parks And Recreation 52

Parks And Recreation Engagement Urban Planning Campaign 52