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4 Strategies for State and Local Governments to Secure Contact Centers

State Tech Magazine

State and local government teams are constantly thinking about how to improve customer service. Contact centers are part of the public face of an agency. One piece of that equation is often contact centers. One piece of that equation is often contact centers. They interact directly with customers…

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Data Dashboards Provide True Citizen Service Through Analysis

State Tech Magazine

Local governments do their citizens a favor when they present data on public-facing dashboards. One example of such a dashboard is a crime heat map, which presents statistics on crimes against people or property through an interactive geospatial information system.

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Simplify firewall deployments using centralized inspection architecture with Gateway Load Balancer

AWS Public Sector Blog

AWS WAF can be integrated into either ingress approach, providing enhanced security for public-facing web applications. However, it’s crucial to understand that AWS WAF only secures web applications, and a different solution is necessary for protecting non-web applications that are public-facing.

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Governments should look under the hood to make sure their IT systems are safe from cyber criminals

American City & Country

Koenig says public-facing systems like websites have a much larger attack surface. “As As more public services move online, the criticality of these systems goes up. Koenig says that if IT leaders don’t have a comprehensive picture of the state of security, they risk neglecting something that is important.

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2021 Spotlight: The U.S. Cities with the Most Satisfied Residents

zencity

There are many factors, from local economy and access to great entertainment, to a strong sense of community, to the sheer beauty a city has to offer. At Zencity, we help local governments improve services by helping them understand what their residents prioritize , what they’re talking about, and what they feel is lacking.

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National Library Week, April 23-29

Rebuilding Place in Urban Space

This is tragic considering how libraries (and parks) are the primary civic assets in a community that are public facing (schools too, but only for those people who have families), and key "social infrastructure" elements (" Neighborhood libraries as nodes in a neighborhood and city-wide network of cultural assets ").

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Low-code helps UK councils to digitally transform and abandon legacy IT systems

Open Access Government - Technology News

But many public sector leaders are prevented from making the changes they want because legacy vendors make it too hard or expensive, they have concerns about the technical risks of making big changes, and they find it hard to develop solutions themselves.