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Medicaid agencies need to conduct outreach to make their millions of members aware of the process for redetermination. With cloud-based tools from Amazon Web Services (AWS), state agencies can conduct this outreach using no code/low code, serverless, elastic services that can scale to two billion text messages a day.
State and localgovernments can strengthen community trust and engagement by modernizing their digital outreach. This guide provides actionable, tactical steps for improving online communication, tailored to public sector needs. Each section below addresses a Source
Empowering individuals with ownership of their own data Starting in July 2023, hundreds of staff at the Homeless Outreach Program Integrated Care System ( HOPICS ) began using Kiip to store documents, complete forms and applications, and streamline communications with incoming customers. Reach out to the AWS Public Sector team.
Weak outreach and lack of bid submissions. Although solving for many of those macro challenges would be difficult, if not impossible, for a single localgovernment, there are a few steps that your […]. Supply chain issues. Restrictive requirements and thresholds. Slow, disjointed workflows.
Over the years, we’ve chatted with high school and college students about the potential of careers working for state and localgovernments. These efforts are paying off in some places, but we think that many cities, counties and states are missing out on a potentially more persuasive approach.
Their contributions supplement localgovernment capacity and fosters neighborhood pride. How can outreach and education help? Identifying common types of dumped waste informs public outreach efforts, like flyers, dumpster roll-off days, or hazardous waste drop-off events.
The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. With SMAs contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. At least 4.5
The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. If an SMA uses an out-of-date address to conduct outreach, and no follow-up occurs, individuals could lose Medicaid health coverage. This translates to an average cost of $6.75
With a continuous flow of data, agencies can fine-tune outreach to their constituents and set realistic definitions of success, she said. An Engagement Cloud State and local agencies often lack the tools to build and implement an effective communications strategy. It’s an influx of people going in and out.”
With the help of TensorIoT, Citibot has increased citizen engagement with localgovernment by 94%. Recruiters can now use the platform set up by Trek10 as part of their outreach strategy as they determine which prospective students might need more information about the college.
Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for Health and Human Services hub.
The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Automated outreach to members through text and phone can not only inform members about their re-determination needs, but also collect the information necessary to conduct Medicaid renewals.
In this blog post, learn how you can use AWS to connect and retrieve data either from an enterprise on-premises database or other third-party integration that allows for both a modernized outreach or an inbound customer experience. Figure 1: Modernized proactive outreach for departments of motor vehicles. Prerequisites.
Localgovernments in Australia are seeking innovative ways to use compensation methods to enhance community participation. Local councils and state agencies are increasingly using targeted outreach, accessible digital engagement platforms, and culturally appropriate methods to reach underrepresented groups.
Tailored experiences for all The commitment Speridan and the states it serves made to customized programs and community outreach paid off. Case management and business process management applications can be crucial to the success of mission-critical initiatives for state and localgovernment. Have a project in mind?
That’s half a million people without a home,” said Kim Majerus, vice president of global education and US state and localgovernment at AWS. Department of Housing and Urban Development Homeless Assessment Report found that there were 582,462 people experiencing homelessness on a single night in January 2022.
To celebrate the invaluable contributions of public servants, I embarked on a journey to delve into the experiences, challenges and triumphs of four people making a difference in localgovernment and the federal workforce. Today, she is directly involved in initiatives that benefit small businesses, specifically women-owned businesses.
CCC has invested in skilled instructors and is providing student outreach. Securing skilled instructors is key when establishing a new program, especially in an emerging field like AI/ML. To participate in the MLU EEP course pilot, select CCC instructors completed rigorous technical training.
However, improvements in technology are helping localgovernments provide accurate assessments of flood risk, so steps can be taken to provide early and accurate warning of flood events, minimize potential losses, and improve outcomes and overall resilience after a flood occurs.
Selecting personnel to build intergovernmental relationships Hogan highlighted the importance of getting “people with that localgovernment connection” who understand the importance of collaborating across levels of government into roles at intergovernmental [offices].
Citizen satisfaction is not just a buzzword; it’s an essential metric for evaluating the performance of localgovernments. Research indicates that a staggering 72% of citizens are interested in utilizing online government services. This sets the stage for a more streamlined and user-friendly online experience.
We launched our podcast, Public Square, to highlight the transformative stories of localgovernments worldwide. One episode features an engaging discussion with Aja Hazelhoff from the City of Seattle, focusing on the crucial integration of equitable engagement into comprehensive planning.
Learn more about how state and localgovernments are making a difference with cost-effective, scalable, secure, and flexible AWS Cloud infrastructure at the AWS Cloud for State and LocalGovernments main page.
Planning and Technical Assistance supports the short-term planning and longer-term strategy formation efforts of organizations within designated Economic Development Districts (EDDs) , states, localgovernments, sub-state planning regions, institutions of higher education, federally recognized tribal organizations, and other eligible entities.
Government needs to manage and engage current and potential employees alike. Already understaffed before the pandemic, state and localgovernments have seen dramatic drops in employment since 2020 — 68,000 state jobs lost and 627,000 at the local level.
. ● Residents want to be more informed before and after contributing their input or feedback to their localgovernment. Nearly 18% of respondents said they do not offer input to their localgovernment when asked.
Facts and figures that illustrate the current state of trust in localgovernment. You’ll explore: Case studies about constituent engagement from San Francisco, Oklahoma, San Antonio and North Carolina. Definitions of programs and ideas to know. Favorite
Taylor’s office is tackling that last piece and has been working since the spring to assemble an outreach and engagement team. ” For more ideas on how agencies are improving their outreach, download the guide. Roy Cooper committed neatly $1 billion in American Rescue Plan funds toward infrastructure and digital literacy.
Learn more about how governments use AWS to innovate for their constituents, design engaging constituent experiences, and more at the AWS Cloud for State and LocalGovernments hub.
There are many factors, from local economy and access to great entertainment, to a strong sense of community, to the sheer beauty a city has to offer. At Zencity, we help localgovernments improve services by helping them understand what their residents prioritize , what they’re talking about, and what they feel is lacking.
Federal Policy and Outreach, Government Affairs and Public Policy Kevin Mulligan of Washington, D.C., As part of Google’s Public Sector Public Relations team, she shares stories about Google Cloud’s contribution to the growth and efficiency of federal, state, and localgovernments and educational institutions.
A survey by the Center for Digital Government involving 169 localgovernment leaders highlights this trend, revealing a substantial 51% increase in constituent participation due to the implementation of digital tools for citizen engagement.
It matters whether someone has a positive or negative experience transitioning from traditional, face-to-face interactions with agencies to more digital outreach, said Chris Dilley, CTO State and LocalGovernment at Service Now, a company that helps organizations deliver experiences that constituents expect.
From urban planning and public transportation development to localgovernment projects, the public should always play a vital role in the decision-making process and have their voices heard. I knew our team needed a comprehensive platform to be the foundation for all our public outreach and interactive needs.
“They may be potential funders or sponsors, localgovernment officers, and the people who provide our funding. “The audience could be people who are library users but they’re probably people who aren’t library users,” explained Barbara. We needed to advocate the value that we have, and that we bring to the city.”
Some researchers have advocated for tracking landlords who are most likely to evict tenants, so that localities can conduct targeted outreach to landlords (to help with financial assistance or code compliance, for example) and/or tenants (for rental assistance and/or to provide connections to legal services) ( Rutan and Desmond, 2021 ).
Also, it is a great way to inform the community of the work being done by their localgovernment. This feature provides incredible new functionality and upgrades which focus heavily on citizen engagement and outreach. Several AccessE11 customers saw value in this new feature and signed on to include it as part of their services.
I got my start in localgovernment in Memphis, Tennessee, which is where I developed my love of working with my community and driving generational wealth-building. Given that Savannah was getting ready to start a big blight project, that was exciting to me. Leslie : Most of my career has been about public service.
His past work has included a range of both strategic and technical roles at Results for America and the Sunlight Foundation as part of the What Works Cities initiative, which helps localgovernments improve people’s lives by using data and evidence effectively to tackle pressing challenges.
.” – Australian Universities Community Engagement Alliance Position Paper, 2008 – 2010 Community engagement activities within universities and colleges can range from light-touch outreach to deeply transformative long-term engagement. However, consistent and ongoing community engagement can require significant investment.
What this should mean is that schools should get additional funding, from the localgovernment separate from the school system, or the school system's budget should include support, for these functions. Special Funding. Although many of the schools do art festivals in the Spring, doing great projects as fundraisers. but it fell off.
For example, most localgovernments across Australia run tree planting schemes on a street-by-street basis where old trees and non-native species are replaced – this is known as Street Tree Renewal projects. Usually, the engagement around this is specific to the residents of that street only where trees are being replaced.
Problems such as graffiti, people in mental health crisis, sanitation, etc., bother people and make them feel unsafe, making it that much harder for cities to compete with the suburbs for commerce and residential location. A final word.
Rivero, now an executive government advisor at AWS, has experience making data work for government. Community leaders could use the root cause and supplier information to publish press releases and community outreach warning the user community of the potential danger from a specific batch.
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