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In researching the 26-year-old Temporary Assistance for Needy Families (TANF) program recently, we had the chance to talk with Mary Beth Vogel-Ferguson, a University of Utah research professor who has spent the last 23 years in a state-funded project to interview TANF clients and share results with agency management and senior leadership. “My
That also means the service is an intermediary to many other organizations, all of which have their own data and processes. With the increase in data collected across socialservices, the call centers older architecture couldnt keep up. Impressed with the AWS call center solution, United Way leadership decided to move forward.
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