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Chatbots Stay On Top for AI Use Cases

State Tech Magazine

The National Association of State Chief Information Officers (NASCIO) also identifies using chatbots to support citizen services as a top generative AI use case for state governments. About half of all states are using artificial intelligence for chatbots, according to a 2024 survey by the National Association of State Technology Directors.

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4 Strategies for State and Local Governments to Secure Contact Centers

State Tech Magazine

Offering services and information via phone and internet chat can move the needle toward happier customers. Contact centers are part of the public face of an agency. One piece of that equation is often contact centers. They interact directly with customers…

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The 2025 Modernization Playbook

GovLoop

5 Tech Trends to Watch According to Gartner, here are the top technology trends that government chief information officers should watch. Digital Identity Ecosystems: Government agencies could play a vital role in the development of systems for managing the use of digital identities across the public and private sectors.

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Data Dashboards Provide True Citizen Service Through Analysis

State Tech Magazine

Local governments do their citizens a favor when they present data on public-facing dashboards. One example of such a dashboard is a crime heat map, which presents statistics on crimes against people or property through an interactive geospatial information system.

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Understanding wildfire risk in a changing climate with open data and AWS

AWS Public Sector Blog

A changing climate is impacting the risks facing American properties, communities, and businesses as perils like flood, fire, heat, and drought become more common and more severe. This information may be used to estimate the expected wildfire losses for individual homes, communities, counties, or states today and 30 years into the future.

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Vertex AI Search and Generative AI (with Gemini) achieve FedRAMP High

Google Public Sector

It makes discoverability of information much easier, and allows for greater transparency behind LLM operations. Imagine asking a question on a government website without having to scroll through the site menu and being able to get an accurate answer quickly, based on the latest information and being able to know the source immediately.

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Simplify firewall deployments using centralized inspection architecture with Gateway Load Balancer

AWS Public Sector Blog

This blog will focus on Transit Gateway architecture; however, for more information on using AWS Cloud WAN, please refer to the “ Simplify global security inspection with AWS Cloud WAN Service Insertion ” blog post. AWS WAF can be integrated into either ingress approach, providing enhanced security for public-facing web applications.

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