article thumbnail

An Engaging Strategy for Audience Outreach

GovLoop

With a continuous flow of data, agencies can fine-tune outreach to their constituents and set realistic definitions of success, she said. An Engagement Cloud State and local agencies often lack the tools to build and implement an effective communications strategy. Its an influx of people going in and out.

article thumbnail

Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. With SMAs contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. At least 4.5

Campaign 130
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

An Engaging Strategy for Audience Outreach

GovLoop

With a continuous flow of data, agencies can fine-tune outreach to their constituents and set realistic definitions of success, she said. An Engagement Cloud State and local agencies often lack the tools to build and implement an effective communications strategy. It’s an influx of people going in and out.”

article thumbnail

Automating returned mail to keep members enrolled during Medicaid unwinding

AWS Public Sector Blog

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. If an SMA uses an out-of-date address to conduct outreach, and no follow-up occurs, individuals could lose Medicaid health coverage. This translates to an average cost of $6.75

Outreach 130
article thumbnail

On the Heels of the Road to Success Bus Tour, ED and FCC Highlight the Affordable Connectivity Program (ACP) in North Carolina

Homeroom

By: Lauren Mendoza, Deputy Assistant Secretary for State and Local Outreach, Office of Communication and Outreach Recently, representatives of the Department of Education (ED) and the Federal Communications Commission (FCC) visited Charlotte and Durham, North Carolina for conversations on partnerships between schools and community-based organizations (..)

article thumbnail

AWS Nonprofit Credit Program expands support for nonprofits of all sizes

AWS Public Sector Blog

These organizations are implementing cloud technology solutions to deliver enhanced services, scaled support, and innovative solutions to those they serve. Global expansion, outreach, and the delivery of solutions in remote locations. Cost-optimization and advanced services that simplify data processing, analysis, and visualization.

Nonprofit 263
article thumbnail

New Mexico delivers customer-obsessed human services programs powered by AWS

AWS Public Sector Blog

A basic Connect implementation addressed New Mexico’s immediate COVID pain points, but the HSD team didn’t stop with the basics. After implementing their new contact center, they consolidated 150 phone numbers into two—one for customers, one for providers.

Campaign 195