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They have impressive government and industry experience and will cover topics such as IT; diversity, equity and inclusion; workforce management; process improvement; leadership; career building; and customer experience, to name just a few. in Foreign Affairs from the University of Virginia. You can begin reading their articles here.)
ET to hear from Wendy Wagner-Smith, National Plain Language Writing Expert Trainer and PublicAffairs Officer, Federal Housing Finance Agency, Office of Inspector General, about the critical role plain language plays in constituent engagement. Is it incorporated throughout every CX program of or initiative you launch?
Previously, he served as Director of Resource Development and PublicAffairs for Neighborhood Housing Services of Greater Cleveland providing fund development and policy leadership.
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