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State and local government teams are constantly thinking about how to improve customer service. Contact centers are part of the publicface of an agency. One piece of that equation is often contact centers. One piece of that equation is often contact centers. They interact directly with customers…
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At the 2024 California CIO Academy conference, state and local leaders from California agencies came together to share best practices for understanding and integrating emerging technology into government services. Manual testing comes with its fair share of challenges; however, it is essential to modernizing public-facing applications.
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A clever way to maximise cost-savings Government and utility service providers often assume that to equip employees with mobile printers and scanners; they must also purchase smart mobile computers to link those two ‘dumb accessory’ devices. But that’s not true – and they’re missing a trick.
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Intelligent data management helps organizations enhance their public-facing services, while improving their backend operations, Breakiron said. We often find, especially in the government, in excess of 50% of the data hasn’t been touched for as much as five years,” he explained.
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Print 0 46 false false false EN-GB X-NONE AR-SA At the time of writing this, the UK Government has just released the 2023 edition of the National Risk Register (NRR, HM Government 2023). In this, the UK Government is honouring its promise to promote greater transparency in risk assessment. HM Government 2022. HL Paper no.
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In spring 2022, the National Association of Counties (NACo) partnered with SecurityScorecard, a cybersecurity ratings company, to help county governments monitor and improve cybersecurity risk. But many cyber insurance companies now require these assessments before they’ll provide coverage, which government organizations increasingly need.
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Microsoft Teams Premium in GCC Webinar July 19 10:00 AM PST |1 PM EST The Microsoft Teams Product Group is excited to introduce Teams Premium for Government Community Cloud (GCC). Microsoft 365 Government Community Call Join Jay Leask and other members of the Government Community live on LinkedIn!
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