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4 Strategies for State and Local Governments to Secure Contact Centers

State Tech Magazine

State and local government teams are constantly thinking about how to improve customer service. Contact centers are part of the public face of an agency. One piece of that equation is often contact centers. One piece of that equation is often contact centers. They interact directly with customers…

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The 2025 Modernization Playbook

GovLoop

5 Tech Trends to Watch According to Gartner, here are the top technology trends that government chief information officers should watch. Digital Identity Ecosystems: Government agencies could play a vital role in the development of systems for managing the use of digital identities across the public and private sectors.

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Introducing the Government Lens for the AWS Well-Architected Framework

AWS Public Sector Blog

Today, Amazon Web Services (AWS) announced the launch of a Government Lens for the AWS Well-Architected Framework. The Government Lens draws on the experience and learning from leaders and innovators who have worked in government driving transformation programs and bridging the divide between technologists and policy teams.

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Data Dashboards Provide True Citizen Service Through Analysis

State Tech Magazine

Local governments do their citizens a favor when they present data on public-facing dashboards. One example of such a dashboard is a crime heat map, which presents statistics on crimes against people or property through an interactive geospatial information system.

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Promoting Community Civility to Reduce Local Political Violence

NLC (National League of Cities)

As their roles are public facing, local elected officials and municipal employees act as residents’ primary connection to their government. This public responsibility can lead to heightened interest in their work, creating opportunities for both support and disagreement.

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Governments should look under the hood to make sure their IT systems are safe from cyber criminals

American City & Country

The company provides web-hosting solutions to governments. The first step is to assess the current state of security: the surface area, the technical situation and the practices and processes that govern the human elements of security. Koenig says public-facing systems like websites have a much larger attack surface. “As

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Simplify firewall deployments using centralized inspection architecture with Gateway Load Balancer

AWS Public Sector Blog

As government organizations transition to Amazon Web Services (AWS), they often seek to maintain operational continuity by using their existing on-premises firewall solutions. AWS WAF can be integrated into either ingress approach, providing enhanced security for public-facing web applications.

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