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State and local government teams are constantly thinking about how to improve customer service. Contact centers are part of the publicface of an agency. One piece of that equation is often contact centers. One piece of that equation is often contact centers. They interact directly with customers…
5 Tech Trends to Watch According to Gartner, here are the top technology trends that government chief information officers should watch. Digital Identity Ecosystems: Government agencies could play a vital role in the development of systems for managing the use of digital identities across the public and private sectors.
Today, Amazon Web Services (AWS) announced the launch of a Government Lens for the AWS Well-Architected Framework. The Government Lens draws on the experience and learning from leaders and innovators who have worked in government driving transformation programs and bridging the divide between technologists and policy teams.
Local governments do their citizens a favor when they present data on public-facing dashboards. One example of such a dashboard is a crime heat map, which presents statistics on crimes against people or property through an interactive geospatial information system.
As their roles are publicfacing, local elected officials and municipal employees act as residents’ primary connection to their government. This public responsibility can lead to heightened interest in their work, creating opportunities for both support and disagreement.
The company provides web-hosting solutions to governments. The first step is to assess the current state of security: the surface area, the technical situation and the practices and processes that govern the human elements of security. Koenig says public-facing systems like websites have a much larger attack surface. “As
As government organizations transition to Amazon Web Services (AWS), they often seek to maintain operational continuity by using their existing on-premises firewall solutions. AWS WAF can be integrated into either ingress approach, providing enhanced security for public-facing web applications.
The First Street Foundation (First Street) , a nonprofit research and technology group, is committed to making climate risk information accessible, simple to understand, and actionable for individuals, governments, and industry. Using open science to inform preparation for current and future risks.
For government customers, Vertex AI Search unlocks powerful capabilities for secure services delivery, including enhanced search and discovery and real-time operational advantages. For constituents, this translates to easier and more secure experience when engaging with government websites and applications.
Cook County, Illinois, Assessor’s Office moved paper-based and siloed property assessment records to the GitLab DevOps platform where developers now post data and code to a public-facing repository.
A clever way to maximise cost-savings Government and utility service providers often assume that to equip employees with mobile printers and scanners; they must also purchase smart mobile computers to link those two ‘dumb accessory’ devices. But that’s not true – and they’re missing a trick. International.
As the federal government works to improve its customer experience, it’s discovering the challenges that come with complex, always-on environments. Agencies are building complicated hybrid environments that include on-premises and cloud assets, legacy equipment, public-facing websites and more.
At the 2024 California CIO Academy conference, state and local leaders from California agencies came together to share best practices for understanding and integrating emerging technology into government services. Manual testing comes with its fair share of challenges; however, it is essential to modernizing public-facing applications.
Dunkin, who has served in IT leadership positions in both the public and private sectors for more than two decades, argues that not every legacy system needs to be modernized. For example, much is made of the fact that some government agencies have legacy applications written in COBOL, a programming language dating back to the 1950s.
The principle holds true for public and private entities alike: At times, they all suffer from excessive bureaucracy and other challenges. Modernization can be a game-changer for both sectors, but in government, it can be uniquely difficult. Clunky, old, publicfacing systems frustrate constituents and reduce engagement, she said.
The desire for political appointees to have strong partnerships with the career staff at their agencies animates the Partnership for Public Service’s Ready to Govern program. That’s why our Center for Presidential Transition’s Ready to Govern program was created: to help new political appointees hit the ground running.
Intelligent data management helps organizations enhance their public-facing services, while improving their backend operations, Breakiron said. We often find, especially in the government, in excess of 50% of the data hasn’t been touched for as much as five years,” he explained.
In the UK, we are lucky to have the National Cyber Security Centre (NCSC), a public-facing entity of GCHQ, the UK’s intelligence, security, and cyber agency, who actively work with organisations to bring awareness to this issue and to help businesses react and navigate incident response as well as best practices.
While this will likely depend on additional circumstances such as those highlighted above, identifying the most used method of communication and the way that users interact with a business both from a publicfacing level and how users communicate, combining with other options will be a great step forward for all user groups.
Print 0 46 false false false EN-GB X-NONE AR-SA At the time of writing this, the UK Government has just released the 2023 edition of the National Risk Register (NRR, HM Government 2023). In this, the UK Government is honouring its promise to promote greater transparency in risk assessment. HM Government 2022. HL Paper no.
Visualizing Key Issues First, Montana DNRC invited city and county governments, state agencies, water and sewer associations, and conservation districts to submit proposals for projects to fund. Christopher Thomas is the director of government markets at Esri and a founding team member of the Industry Marketing Department.
Last month, we spoke with Linda Misegadis, Senior Government Strategist for UKG about just this issue. Cities, counties and states from coast to coast are cultivating efforts to create more diverse workforce – one that mirrors the communities which they serve in terms of race, ethnicity and gender. Take a look.
And e arlier this year, three neighbouring councils in Kent were targeted by simultaneous breaches, affecting their public-facing systems. This dispersion complicates data governance and also expands the potential attack surface. appeared first on Open Access Government.
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Furthermore, DS Collins emphasizes the importance of forensically sound practices, highlighting the efficiency and reliability of using advanced tools to capture public-facing cloud profiles and social media data. The user-friendly interfaces of these tools provide step-by-step guidance for even the most complex tasks.
In spring 2022, the National Association of Counties (NACo) partnered with SecurityScorecard, a cybersecurity ratings company, to help county governments monitor and improve cybersecurity risk. But many cyber insurance companies now require these assessments before they’ll provide coverage, which government organizations increasingly need.
In this article, our colleagues at Future Healthcare Today explore how AI solves Health and Human Services challenges The impact and applications of artificial intelligence (AI) and generative artificial intelligence (GenAI) have been top of mind for government agencies in 2024. Click here.
But many public sector leaders are prevented from making the changes they want because legacy vendors make it too hard or expensive, they have concerns about the technical risks of making big changes, and they find it hard to develop solutions themselves. Driving transformation whilst avoiding risks and being cost efficient.
This is tragic considering how libraries (and parks) are the primary civic assets in a community that are publicfacing (schools too, but only for those people who have families), and key "social infrastructure" elements (" Neighborhood libraries as nodes in a neighborhood and city-wide network of cultural assets ").
In spring 2022, the National Association of Counties (NACo) partnered with SecurityScorecard, a cybersecurity ratings company, to help county governments monitor and improve cybersecurity risk. But many cyber insurance companies now require these assessments before they’ll provide coverage, which government organizations increasingly need.
Through analyzing and enhancing AI interactions, her team discovers how to manage the technology and what information to expand to public-facing outlets like the website. “I “Like any technology, it’s not just ‘start and go,’ but instead involves continuous improvement and tweaking.”.
At Zencity, we help local governments improve services by helping them understand what their residents prioritize , what they’re talking about, and what they feel is lacking. It’s a measurement that local governments can use to understand where they’re doing well, where they need to improve, and more importantly, for performance management.
Through analyzing and enhancing AI interactions, her team discovers how to manage the technology and what information to expand to public-facing outlets like the website. “I “Like any technology, it’s not just ‘start and go,’ but instead involves continuous improvement and tweaking.”
brought together executives, technologists, and government leaders from nearly 30 federal agencies. Purpose: Impact Through Innovation New technologies and solutions developed by federal agencies have a direct impact on agency mission outcomes and the lives of the American public. “We These are just two examples.
Proposals for community-based projects often require references as well, such as citations to government reports, public datasets, or news articles. Scholarly journals, publishing houses, online news sites, and even government agencies use specific styles for referencing information.
Our clients range from local and state governments to industry and nonprofits that use and rely on engagement in their decision-making processes. This process limits the local government to maybe a handful of streets a year if they follow a process of mail-drop, feedback, and tree planting one street at a time.
Microsoft Teams Premium in GCC Webinar July 19 10:00 AM PST |1 PM EST The Microsoft Teams Product Group is excited to introduce Teams Premium for Government Community Cloud (GCC). Microsoft 365 Government Community Call Join Jay Leask and other members of the Government Community live on LinkedIn!
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Because it's so big, it's not perfectly permeable either, but there are sections designed to be publicfacing, such as the skating rink, shopping, the Radio City Music Hall, etc., It's built on a podium that acts as a fortified wall against the rest of the city, rather than a permeable complex that connects to and extends the city.
Here are some ways government agencies are using data to make a difference. Customer Experience To deliver consistently positive CX, agencies must identify pain points that stand in the way: the moments of confusion, delay, frustration or cyber risk that erode people’s trust in government.
I was reading an article about Reagan, transit and cities, and it was the first article that put the funding cuts under the title of "austerity" which has been the British Conservative Government's policy since 2010 of defunding local government and local services (" How austerity (and ideology) broke Britain ," Guardian ).
That’s the charm of these neighbourhood malls, characterized by one or two anchor tenants – usually a department store, gym, supermarket or standalone fast-food joint – and non-chain retailers, as well as doctors’ and government offices. Civic assets as publicfacing opportunities for civic engagement and promotion of democracy.
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At the time of this posts publication, the following models are available in AWS GovCloud (US-West): Amazon Titan in Amazon Bedrock (Amazon Titan Text G1 Express and Amazon Titan Text Embeddings V2) Anthropics Claude in Amazon Bedrock (Anthropics Claude 3 Haiku and Claude 3.5
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