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4 Strategies for State and Local Governments to Secure Contact Centers

State Tech Magazine

State and local government teams are constantly thinking about how to improve customer service. Making things more efficient, reducing barriers to doing business with agencies, simplifying paperwork and moving to online processes wherever possible are all top-of-mind strategies for managers who want to deliver better constituent services.

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The 2025 Modernization Playbook

GovLoop

5 Tech Trends to Watch According to Gartner, here are the top technology trends that government chief information officers should watch. Digital Identity Ecosystems: Government agencies could play a vital role in the development of systems for managing the use of digital identities across the public and private sectors.

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Introducing the Government Lens for the AWS Well-Architected Framework

AWS Public Sector Blog

Today, Amazon Web Services (AWS) announced the launch of a Government Lens for the AWS Well-Architected Framework. The Government Lens draws on the experience and learning from leaders and innovators who have worked in government driving transformation programs and bridging the divide between technologists and policy teams.

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Simplify firewall deployments using centralized inspection architecture with Gateway Load Balancer

AWS Public Sector Blog

As government organizations transition to Amazon Web Services (AWS), they often seek to maintain operational continuity by using their existing on-premises firewall solutions. To facilitate management of the firewall appliances, the inspection VPC can be connected to Transit Gateway—not shown in Figure 2.

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Three Options for Managing References in Grant Proposals and Other Documents

Peak Proposals

Proposals for community-based projects often require references as well, such as citations to government reports, public datasets, or news articles. In this post, we are going to highlight three citation tools (aka reference managers) that we’ve used to collect citations and create reference lists for grant proposals.

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Governments should look under the hood to make sure their IT systems are safe from cyber criminals

American City & Country

The company provides web-hosting solutions to governments. The first step is to assess the current state of security: the surface area, the technical situation and the practices and processes that govern the human elements of security. Koenig says public-facing systems like websites have a much larger attack surface. “As

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Understanding wildfire risk in a changing climate with open data and AWS

AWS Public Sector Blog

The First Street Foundation (First Street) , a nonprofit research and technology group, is committed to making climate risk information accessible, simple to understand, and actionable for individuals, governments, and industry. Managing the world’s natural resources with earth observation.