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AWS re:Invent 2024 recap for government agencies

AWS Public Sector Blog

For stakeholders in the public sector, the conference offered a whole host of important announcements, compelling themes, and inspiring customer stories. In this post, we highlight the key takeaways from AWS re:Invent 2024 for government agencies.

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New Mexico delivers customer-obsessed human services programs powered by AWS

AWS Public Sector Blog

A basic Connect implementation addressed New Mexico’s immediate COVID pain points, but the HSD team didn’t stop with the basics. After implementing their new contact center, they consolidated 150 phone numbers into two—one for customers, one for providers. We were able to move to AWS, to Connect, basically overnight. It was awesome.”

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Enhancing privacy and compliance with 3M bright screen privacy filters for laptops

Open Access Government - Technology News

Dave Williams, Materials Manager at 3M UK PLC, introduces 3M bright screen privacy filters for laptops that enhance on-screen privacy and compliance in the public sector In today’s digital age, the public sector is increasingly reliant on technology to deliver services efficiently and securely.

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Microsoft Copilot for Microsoft 365 GCC GA Update: Empowering Public Sector Innovation

Microsoft Public Sector

Here are some potential public sector use cases to consider: Policy Analysis: Quickly synthesize vast amounts of data to inform decision-making. For instance, health departments could use Copilot to analyze public health trends and draft evidence-based policy recommendations, allowing them to respond more effectively to emerging issues.

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NC SHIP Community Council: Improving Health and Wellness in the State of North Carolina 

Government Technology Insider

Our decennial state health improvement plan is called Healthy North Carolina 2030, and it was put together through a consensus process with the North Carolina Institute of Medicine. We didn’t want to duplicate any of the work that those groups were already doing, and we didn’t want to duplicate those groups if they existed.

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Microsoft 365 Copilot GCC GA Update: Empowering Public Sector Innovation

Microsoft Public Sector

Here are some potential public sector use cases to consider: Policy Analysis: Quickly synthesize vast amounts of data to inform decision-making. Support and Resources: Empowering Your Team We are committed to providing comprehensive support and training resources to ensure effective adoption of Copilot within government workforces.

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Reimagining government social services in the COVID-19 era

Google Public Sector

Our Rapid Response Virtual Agent program can help agencies quickly develop and implement customized Contact Center AI virtual agents to respond to customers’ questions over chat, voice, and social channels—and deliver that information 24/7. Read Article The past few months have changed the way we live and work.