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How Automation Supports Better Community Engagement

GovLoop

It might seem obvious, but the goal of constituent engagement is to get services to the people who need them and to include resident voices on policies that affect them. Strong recalled visiting the intake center at a social services agency to learn about how staff enrolled new clients. “I Observe and Ask Questions.

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Reimagining government social services in the COVID-19 era

Google Public Sector

States have seen a rising volume of new unemployment requests, and other social services systems are being stressed like never before. At the same time, more state employees have transitioned to working from home and providing their services remotely. It’s no secret that state governments in the U.S.

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Building Civic Trust Through Civic Tech

GovLoop

When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. It can include applications such as community platforms that connect constituents to services and resources, open data initiatives and participatory budgeting tools.

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CX Innovation: Reminder Text Messages Make a Difference

GovLoop

For people who rely on social services benefits — e.g., the Supplemental Nutrition Assistance Program (SNAP); SNAP for Women, Infants & Children (WIC); Temporary Assistance for Needy Families (TANF); and Medicaid — reminders about appointments and deadlines aren’t just a convenience.

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May Online Training Schedule

GovLoop

PT How Missouri Delivers Better Social Services Outdated technology caused delays and frustration for both citizens and government employees at the Missouri Department of Social Services. Government Speaker: Nichole Conway, Program Manager, Missouri Department of Social Services Wednesday, May 24 | 2-2:45 p.m.

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A New Type of Agency: Agile and Anticipatory

GovLoop

When constituents receive the same level of service and convenience from government as the private sector offers — whether dealing with garbage collection, fishing licenses or social services benefits — people tend to think well of government.

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UC Davis, VALID AI and Google Cloud collaborate to overcome SDOH Challenges with generative AI

Google Public Sector

Visibility into housing information would allow providers to partner with social services to offer targeted support such as emergency housing, rental support, and/or permanent housing. Housing : A patient’s housing status - either without housing or inconsistent housing (housing insecure) - ,can impact health outcomes significantly.

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