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Reimagining government social services in the COVID-19 era

Google Public Sector

States have seen a rising volume of new unemployment requests, and other social services systems are being stressed like never before. At the same time, more state employees have transitioned to working from home and providing their services remotely. It’s no secret that state governments in the U.S.

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How Automation Supports Better Community Engagement

GovLoop

It might seem obvious, but the goal of constituent engagement is to get services to the people who need them and to include resident voices on policies that affect them. Strong recalled visiting the intake center at a social services agency to learn about how staff enrolled new clients. “I Observe and Ask Questions.

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Singapore’s NHG Cares App uses AWS to support a healthier population

AWS Public Sector Blog

Its clinical services are provided through an integrated system of polyclinics, acute care tertiary hospitals, community hospitals, national specialty centers, and community-based care centers. As the regional health manager for 1.5 They can even connect residents to a social service agency or an active aging center near their homes.

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Building Civic Trust Through Civic Tech

GovLoop

When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. It can include applications such as community platforms that connect constituents to services and resources, open data initiatives and participatory budgeting tools.

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AWS commits additional $20M to tackle health equity disparities through cloud technology

AWS Public Sector Blog

We’ve seen participants in the Health Equity Initiative create incredible solutions that effectively address the equity gaps in accessing quality health services. FOLX now serves tens of thousands of patients across the US, offering virtual primary care, gender-affirming care, and mental health services.

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How city governments can navigate the fiscal cliff

American City & Country

Louis struggle with resource constraints and grapple with the significant challenges cities face in balancing budgets, maintaining public services and managing infrastructure needs. It results from past budget deficits and requires ongoing management through interest and principal repayments.

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Unhoused individuals gain shelter, prove their identity using AWS-powered solution Kiip

AWS Public Sector Blog

Opening their phone, they were able to provide copies of their ID, Social Security card, and even a fully signed copy of their intake forms with the HOPICS case manager who set them up with Kiip. With their identity verified, police released the individual. From that start, HOPICS has helped thousands of individuals.