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Transforming student communications: How Dallas College modernized its call center with AWS

AWS Public Sector Blog

One of our biggest challenges was not having enough people to answer phones, says Steve Glick, Dallas Colleges associate director of IT, who is responsible for student engagement platforms. Impressed by the capabilities and agility of Amazon Connect, the colleges leadership team gave the green light to build the complete solution.

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Idaho Controller modernizes back-office operations using AWS

AWS Public Sector Blog

When you spread technology over 90 different agencies with 90 different business needs, it creates a bunch of information silos that keep you from operating efficiently. Digital transformation of back-office operations Modernizing at any level of government requires vision and a long-term strategy.

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Federal communicators offer key insights for navigating leadership transitions in government

Partnership for Public Service

During the meeting, federal public affairs officers offered three main recommendations for communications leaders in government to effectively lead their teams through transitions in agency leadership. Leadership transitions require clarity, communication and an unwavering focus on the mission.

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AWS re:Invent 2024 recap for government agencies

AWS Public Sector Blog

If youre interested learning how to engage with an AWS Partner, this session reveals how the latest AWS Partner Program updates and innovationsincluding generative AI programs, digital sovereignty, solution building, and managed servicescan help propel your organization forward.

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Thinking bigger about what’s possible and customer-driven innovation: re:Invent 2022 public sector leadership session with Max Peterson recap

AWS Public Sector Blog

In the public sector leadership session titled, “Building for a better future,” Max spoke with special guests Dr. Peggy Whitson, astronaut and director of human space flight at Axiom Space, and Matthew C. Connecting one of the biggest cities in the world: NYC CTO Matthew Fraser.

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Meet the featured customer speakers for the Worldwide Public Sector Innovation Talk at re:Invent 2023

AWS Public Sector Blog

This includes keynotes, leadership discussions, technical sessions, training opportunities, and more. Karen Johnson provides executive leadership for Administrative Services, Financial Management, and Information Technology at Covered California. Louis University. She is also a licensed Certified Public Accountant in California.

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Celebrating women leaders: A Q&A with the CEO of Australia’s Digital Health Agency

AWS Public Sector Blog

Their stories demonstrate technical excellence, leadership, collaboration, and mentorship – values that create an inclusive culture where all can thrive. She understands that elevating women into positions of leadership transforms outdated social norms and inspires women and girls to achieve their full potential.