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Community Engagement Trends for 2025

Social Pinpoint

In this case, predicting community engagement trends for 2025. Our role allows us to attend industry events and speak with current customers to learn more about community engagement. As we move into 2025, here are five community engagement trends that we think will make a huge impact for the next 12 months.

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Making Community Meetings More Accessible in 2025 with Digital Engagement Tools 

Social Pinpoint

In 2015, I was inspired by the conversations happening at the ELGL (Engaging Local Government Leaders) Annual Conference, specifically the discussions around making local government more accessible. Their ideas were both practical and refreshing, sparking a lot of reflection of my own experiences with community engagement.

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Empowering public sector innovation: How AWS Partners are accelerating their generative AI adoption

AWS Public Sector Blog

These one-on-one consulting engagements have covered topics such as developing a Cloud Center of Excellence (CCoE) and maximizing profitability with AWS in public sector. These solutions included summarization, information extraction, sentiment analysis, topic classification, and data visualization.

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Improving customer experience for the public sector using AWS services

AWS Public Sector Blog

Citizens are increasingly engaging with public sector entities through digital surfaces and touchpoints. In fact, citizens are increasingly expecting government to provide modern digital experiences for conducting online transactions. It can increase engagement with products, content, and the overall time spent on a website or app.

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Creating a strategic approach to government continuity

AWS Public Sector Blog

Moving digital assets to the cloud is one of the first steps governments can take to secure their public services against large-scale disruptions. In this blog post, learn key takeaways from our engagements with public sector customers that can help you better prepare for this transformation. The same goes for instructors and partners.

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Building a multilingual contact center for Medicaid agencies on AWS

AWS Public Sector Blog

For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. The translation services offered in several Medicaid agency call centers add several hours of wait time for those seeking care. Amazon Polly is used to create a voice file for the translated text.

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The Benefits of Digital Community Engagement for Your Ever-Growing Sports Club

Social Pinpoint

In today’s fast-paced world, digital community engagement has become a game-changer not just for government agencies looking for support with decision-making processes but for sports clubs looking to engage their members and wider sports communities beyond the game. That’s a lot of people you could engage and listen to.