Remove Engagement Remove Government Employee Remove Legislation
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Knowing When, Where and How to Modernize

GovLoop

Clunky, old, public facing systems frustrate constituents and reduce engagement, she said. Government employees are people, too,” she said. When software is no longer supported, an agency must replace it. Improving customer experience is usually a proactive goal, however. But backend changes matter also.

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Listen to Employees, Improve Outcomes

GovLoop

Insights to Outcomes Agencies have real constraints that impact employee engagement and satisfaction. Legacy infrastructure and IT, and legislative and regulatory mandates, can pose problems for mission-oriented government employees. This article appeared in our guide, “ Tools and Tactics for Employee Engagement.”

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Delivering What the Public Expects

GovLoop

In our private lives, we interact every day with brands and services that shape our expectations of how government should engage with us. But as organizations improve how they engage with us, “we begin over time to really see the government as confident, as capable, as an entity here to help us,” he said.

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The GSE Public-Private Hybrid Model Flunks Again: This Time It’s the Federal Home Loan Bank System (Part 2)

The Stoop (NYU Furman Center)

It is considered one of America’s government- sponsored enterprises (GSEs), i.e., public-private hybrid corporations created by Congress and authorized to engage only in a narrowly-tailored set of activities. 6 This was totally inconsistent with the original design. 6 This was totally inconsistent with the original design.

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The "nonprofit industrial complex," city government and service delivery

Rebuilding Place in Urban Space

This is in the news more recently because of alleged bribes to a councilmember (" Trayon White expelled from the DC Council for corruption but hes free to run for his old seat ," AP) and government employee (" Former DC government official charged with taking bribe ,"NBC4) by a grantee eager to secure their place in the system.