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Emergency managers are no exception. Sometimes the position of emergency manager reports to a senior appointed official like the publicworks director or the fire chief. Others report directly to an electedofficial, mayor, fire chief or county commissioners. Emergency managers are no exception.
Responses were received from individuals in a broad range of job roles including day to day users of the system and managers needing a higher level view of service activities and issues. The remainder were reliant on manual processes including email and excel for managing the lifecycle of their citizen service requests.
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