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More than 60 million Americansabout 20% of the populationlive in rural communities. Over the last decade, these communities, just like more populated ones, have seen an increasing number of costly, severe weather and climate disasters. After.
The prank sounds harmless enough: High school students wait until dark, pour soap into a public fountain and laugh as it fills up with bubbles. But when it happened 17 times in one year ruining several $30,000 pumps and requiring a two-day cleanup process each time city officials in Opelika, Ala., began searching for a tech solution to put an end to the hijinks.
Almost all companies invest in AI, but just 1 percent believe they are at maturity. Our research finds the biggest barrier to scaling is not employeeswho are readybut leaders, who are not steering fast enough.
The 2025 Business Owner Survey delivers key insights for cities, counties, and state agencies working to enhance online services. Top insights: 97% of business owners say digital access to government services is essential. Licensing and tax processes remain outdated, slowing efficiency and increasing administrative burdens. Younger entrepreneurs expect fully online, self-service options, signaling a need for modernization.
Energy is becoming increasingly strategic for businesses. Suppliers and service companies can improve their offerings to cater to their customers evolving needs, thereby capturing additional value.
The public sector faces unique challenges that demand innovative solutions to improve productivity and service delivery. Large language models (LLMs) have shown great promise in various applications, but their true potential is unlocked when they can access real-time informationsuch as current data, time, weather, or breaking events. This capability is crucial for effective public sector planning and decision-making.
The adoption of mobile identification has proliferated nationwide over the past year, with numerous states implementing digital ID programs to improve citizen experience and streamline access to government services. Today, about 25 U.S. airports accept digital IDs in lieu of physical IDs, and over 15 states including California, Colorado, New York, Arizona, Maryland and Georgia have adopted digital IDs to make critical government services such as driver's licenses, TSA screenings, DMV services
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The adoption of mobile identification has proliferated nationwide over the past year, with numerous states implementing digital ID programs to improve citizen experience and streamline access to government services. Today, about 25 U.S. airports accept digital IDs in lieu of physical IDs, and over 15 states including California, Colorado, New York, Arizona, Maryland and Georgia have adopted digital IDs to make critical government services such as driver's licenses, TSA screenings, DMV services
Top-down urban planning and redevelopment doesn’t just disrupt maps and economies. Remaking Black communities like North Philly’s Sharswood also displaces residents’ very sense of time, Rasheedah Phillips writes in her new book.
As more consumers seek tailored online interactions, companies can turn to AI and generative AI to better scale their ability to personalize experiences.
Government agencies handle vast volumes of bureaucratic documents daily, ranging from tax forms to medical records. This document-heavy workflow, often reliant on manual processing, can result in delays, errors, and increased operational inefficiencies, causing frustration among both employees and stakeholders. For example, incorrect data entry or misplaced documents can significantly slow down the approval of important applications, leading to citizen dissatisfaction and potential compliance is
In a recent column for StateTech, Alan R. Shark, longtime executive director of the Public Technology Institute, observes that many local governments are reconsidering cloud strategies to improve reliability. The cost of building on-premises IT infrastructure has fallen in recent years, he adds, and so he anticipates a growth in hybrid cloud configurations among cities and counties.
Get this municipal maintenance guide that provides municipalities with a detailed and structured approach to maintaining city infrastructure. This guide outlines systematic inspection procedures and best practices, ensuring the safety, longevity, and operational efficiency of municipal assets. From roadways and bridges to public buildings and utilities, the guide covers all aspects of municipal maintenance.
Net present value is the bedrock of ROI estimates, but adding other factors to the analyses can help business leaders see how projects can advance corporate priorities beyond financial returns.
Authored by Kyle Seem, Collective Impact Manager, The Kelsey The housing needs of people with disabilities continue to go unmet. Twenty-six percent of people in the US have a disability, but less than 6% of housing is accessible.
Whats stopping you from making this year your best yet, professionally? While we all have full calendars and inboxes, your career advancement depends on you setting aside time to figure out your goals. If you dont define and plan for your goals, how can you expect to achieve them? During our January New Supervisors Community of Practice session, “2025 Is Your Year: How to Goal Set for Success,” Dr.
Digital transformation is reshaping government interactions, bringing agencies closer to the communities they serve. However, while many have adopted new digital tools, few have implemented comprehensive strategies to maximize their benefits. Our Strategic Workbook for Modern Government offers a step-by-step guide to developing a sustainable digital strategy.
Addressing data proliferation with cloud-based enterprise resource planning (ERP) offers a transformative opportunity as Georgia updates its labor system. Georgia agencies can improve decision-making, cut down on inefficiencies, and deliver better services to citizens by making data management more streamlined and creating a single source of truth. Continue reading to learn how a strategic use of technology and data can drive innovation and improve outcomes for Georgians.
The Earned Income Tax Credit (EITC) was introduced in 1975, making 2025 the 50th Anniversary of the EITC. The EITC is a crucial tool that allows millions of working families greater financial stability. In 2023, about 23 million eligible workers and families received about $57 billion in EITC.
The Silent Generation, Baby Boomers, Generation X, Millennials, and Generation Z are all mingling in the office these days, and that can present a challenge when it comes to communicating effectively. Lisa J. Hardman, Senior IT Analyst/Adjunct Faculty, U.S. Government Accountability Office, hosted a session on managing a multi-generational workforce during the recent NextGen Government Training Virtual Summit , aiming to help employees positively affect their team dynamics.
Local governments and municipalities serving populations under 200,000 face distinctive challenges in delivering efficient and effective services to their communities. To overcome these challenges, many rely on Enterprise Resource Planning (ERP) systems tailored to their specific needs. Not all ERP systems are created equal, and some may hinder progress rather than support it.
Grant writing can be highly competitive, and even the most prepared organizations can face challenges. To boost your chances of success, it’s important. The post 12 common grant writing mistakes to avoid appeared first on Professional Grant Writers.
A Campaign for Locally Driven Housing Supply Solutions Recognizing the need for multi-layered solutions and cross-sectoral collaboration to address housing challenges at the local level, the National League of Cities (NLC) and the American Planning Association (APA) came together to launch the Housing Supply Accelerator (HSA) in 2022.
Agency modernization, innovation through AI, managing new grants, and more thats whats in store for Februarys online training line-up. Check out the list of available professional development sessions below, and dont forget to register, even if you cant make it the day of the training. Well send you a recording after the event to watch, learn from, and share with your colleagues.
Breckenridge’s short-term rental boom—over 4,200 licenses —put intense pressure on the town’s small staff and manual processes. Facing compliance and efficiency challenges, the town teamed up with GovOS to automate its STR licensing. The new system: Cut admin time Reduced errors Improved the experience for property owners and town staff Discover the full impact of automation on Breckenridge’s STR management—download the case study.
Local councils are turning more to AI and changing technology to continue transforming public services and living standards across the country These changes align with the government’s ‘plan for change’ and unlock 45 billion in efficiency savings through technology. AI can improve services from healthcare to social care; it has already started to reshape how councils engage and support their residents.
High-quality early education programs can provide young children with a solid and lasting foundation for future success in life. Unfortunately, not all families have equal access to such programs. For families experiencing homelessness and the challenges related to it, including lack of transportation and documentation, this is especially true.
The Navy CIO is focused on enabling programs to accelerate the delivery of new IT capabilities to warfighters at the tactical edge, improving their decision-making and survivability. Cloud-managed Nautilus devices are replacing legacy systems aboard ships to allow for modern service delivery and secure information access from anywhere. Nautilus devices are an extension of the Flank Speed ecosystem unveiled in 2021 to push capabilities out to the Navys entire IT environment that will see endpoi
Maintaining municipal operations is no small task, especially when budgets are tight and public expectations are high. In this webinar, we’ll explore how local governments can streamline their maintenance operations while ensuring safety, compliance, and efficiency. What You’ll Gain: Proven strategies for effective inspection management Insight into leveraging digital tools Practical tips for addressing common maintenance challenges Examples of municipalities that have achieved success.
In the wake of the pandemic, we co-wrote a paper for the IBM Center for the Business of Government in collaboration with renowned government expert Don Kettl. It was titled Managing The Next Crisis: Twelve Principles For Dealing With Viral Uncertainty. At the time, we werent anticipating another pandemic coming around very quickly, but we thought that lessons learned from COVID could and should -- apply to other catastrophic intrusions on life.
From the shop floor to the supply chain, gen AI can transform how biopharma companies operate. Four use cases show how it can enhance productivity, improve quality, and reduce costs.
Moldovas capital city, Chiinu, recently secured a 20 million investment to tackle flooding and pollution of the Bc River, aiming to transform it into a valuable recreational amenity for 100,000 residents and mitigate future flood risks. This funding, which combines loans from.
Nonprofits often view grant writing as an inevitable part of running a nonprofit. As soon as that 501(c)(3) letter arrives from the IRS, The post How nonprofits can get started with grant writing appeared first on Professional Grant Writers.
PA TIMES Magazine is a publication of the American Society for Public Administration (ASPA), a not-for-profit corporation. This edition focused on diversity, equity and inclusion in public administration, including guest columns, insights for the field and interviews with city government DEI officers about their work at the local level.
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