Sat.Aug 31, 2024 - Fri.Sep 06, 2024

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Agencies Should Focus on 3 Aspects of CX

FedTech Magazine

The government is getting better about monitoring the progress of agencies’ customer experience efforts to identify areas for improvement. At the forefront is the General Services Administration, which is developing an artificial intelligence (AI)-enabled GOV CX Analyzer tool to understand how exactly users engage with federal websites, first reported by FedScoop.

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Azure OpenAI now authorized as a service at DoD IL4 and IL5

Microsoft Public Sector

We're thrilled to announce that Azure OpenAI has been approved as a service within the DoD Impact Level 4 (IL4) and Impact Level 5 (IL5) Provisional Authorization (PA) for Azure Government by DISA, the agency of the US Department of Defense (DoD) that is responsible for the Provisional Authorization of commercial cloud offerings and their services, as well as developing and maintaining the DoD Cloud Computing Security Requirements Guide (SRG).

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Zero-Touch Provisioning Simplifies and Augments State and Local Networks

State Tech Magazine

Not long ago, a rural area of Cass County, N.D., faced flooding. Officials set up an emergency operations center to support volunteers who were filling sandbags to mitigate the damage. To connect the government staff operating the emergency operations center, the county’s three-person IT team dropped a switch into a remote barn and configured it automatically.

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Attention to Details Matter to Park Guests

Park Leaders

“The small stuff is where you create that memory or you create an impression that never leaves them. Attention to those little details really matter.” Attention to details isn’t just a small matter; it can transform the experience of park visitors. In the latest episode of the Park Leaders Show, Phil Gaines returns for a conversation about why the small stuff is crucial in parks and conservation.

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Municipal Maintenance: Ready, Set, Inspect!

Speaker: Noratek

Maintaining municipal operations is no small task, especially when budgets are tight and public expectations are high. In this webinar, we’ll explore how local governments can streamline their maintenance operations while ensuring safety, compliance, and efficiency. What You’ll Gain: Proven strategies for effective inspection management Insight into leveraging digital tools Practical tips for addressing common maintenance challenges Examples of municipalities that have achieved success.

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Has the drive toward human development been thrown into reverse?

McKinsey Public & Social Sector Insights

The UNDP’s Pedro Conceição talks about today’s global gridlock, uncertainty complex, and a pervasive sense of disempowerment.

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For government fleet managers, the shift to EVs takes planning, training and funding

American City & Country

Because of the urgent need for decarbonization and reducing climate change, local government fleet managers are facing several major trends. One of these is the shift from internal combustion engines to electric vehicles (EVs), says Sam Pournazeri , senior director of Clean Transportation & Energy at ICF , a global consulting and technology services company with approximately 9,000 employees that helps organizations, including public- and private-sector clients, solve their complex challenge

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Pioneering Sustainable Urban Mobility: Detroit, Varanasi and Venice Lead Global Challenge

The City Fix

In the face of rapid urbanization, evolving mobility patterns and the looming climate crisis, the Sustainable Cities Challenge emerges as a pioneering initiative providing a catalytic approach to drive progress. Launched by the Toyota Mobility Foundation in collaboration with WRI.

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A look at the technology trends that matter most

McKinsey Public & Social Sector Insights

McKinsey’s latest analysis of 15 core technology trends points to a new “influencer” role for generative AI as well as growing interest in robotics and digital trust.

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Cities and counties can take key steps to avoid costly ransomware attacks

American City & Country

It costs real money when the public sector gets hit with a ransomware assault. The average (mean) cost for state and local government organizations to recover from a ransomware attack was $2.83 million in 2024, more than double the $1.21 million reported in 2023. This is a sample of the data in the “State of Ransomware in State and Local Government 2024 report.

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Nutanix GPT-in-a-Box 2.0 Simplifies AI Adoption for Agencies

FedTech Magazine

Nutanix is providing agencies with the IT architecture and expertise needed to build and sustain on-premises generative artificial intelligence implementations, as many are leery of running models in the public cloud. The cloud computing company’s GPT-in-a-Box 2.0 and AI Partner Program, both announced in May, aim to help agencies launch secure, sustainable use cases.

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How Breckenridge, CO Ensures Tax & Licensing Compliance

Breckenridge’s short-term rental boom—over 4,200 licenses —put intense pressure on the town’s small staff and manual processes. Facing compliance and efficiency challenges, the town teamed up with GovOS to automate its STR licensing. The new system: Cut admin time Reduced errors Improved the experience for property owners and town staff Discover the full impact of automation on Breckenridge’s STR management—download the case study.

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Quantum Computing: Dissecting How, Why and When

GovLoop

Many students of high school biology learned about fruit flies: the tiny, winged creatures with red or white eyes that teach us about chromosomes, DNA, and dominant and recessive genes. It’s the study of genetics at a basic level. But to understand complex gene interactions — the kind of knowledge that leads to breakthrough drugs for infectious diseases, for instance — you need a lot more math, which humans and traditional computers can’t handle.

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Diversifying global supply chains: Opportunities in Southeast Asia

McKinsey Public & Social Sector Insights

Southeast Asia is emerging as a global manufacturing hub, presenting opportunities for logistics companies. Here’s a look at global trade flows in the region.

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How to Ensure Success with Application Modernization

State Tech Magazine

As government organizations embark on modernization journeys, it is imperative that they make informed decisions that maximize efficiency and deliver tangible results. Here are four best practices administrators should keep in mind as they tackle application modernization. Click the banner to learn more about application modernization.

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A Community Program Is Transforming New York Schoolyards Into Climate-Resilient Spaces

The City Fix

In Brooklyn, one of New York City’s five boroughs, a new schoolyard features newly-planted native trees offering shade and bright playground equipment that sits adjacent to a track and turf field. Colorful murals celebrating the diversity of its Boreum Hill.

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Empower Digital Government: Strategic Workbook for Modern Transformation

Digital transformation is reshaping government interactions, bringing agencies closer to the communities they serve. However, while many have adopted new digital tools, few have implemented comprehensive strategies to maximize their benefits. Our Strategic Workbook for Modern Government offers a step-by-step guide to developing a sustainable digital strategy.

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The major challenges in government payment processes: Survey reveals critical inefficiencies

American City & Country

With local governments facing increasing pressure to modernize their revenue collection processes, the Autoagent 2024 Government Payment Processing survey presented to 2,500 government payment collections administrators and payment processing officials nationwide in July 2024 highlights the many significant challenges and inefficiencies plaguing current payment systems used by city and state governments.

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Asia: The epicenter of global trade shifts

McKinsey Public & Social Sector Insights

Four trends in geopolitics and global trade patterns suggest a leading role for Asia as globalization enters its next phase.

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Ukraine Aid is Important, But So is Oversight of This Funding and Assistance

GAO (US Government Accountability Office)

Russia’s invasion of Ukraine has caused a devastating loss of life, widespread humanitarian crisis, and other global effects. As of April, Congress has appropriated more than $174 billion to assist Ukraine. This includes funding to purchase missiles.

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2024 Update: Local governments are closing the financial gap for affordable housing developments

Community and Economic Development Program of UNC

Earlier this month, DFI examined how local governments in North Carolina have stepped in to make new affordable housing construction economically viable after a historic increase in construction costs and elevated interest rates. In 2023, local governments contributed nearly $30 million in soft loans to new construction projects funded by 9% Low-Income Housing Tax Credits (LIHTC) — more than double the amount in any previous year.

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7 Signs Your Local Government ERP Is Holding You Back: A Guide for Small Municipalities

Local governments and municipalities serving populations under 200,000 face distinctive challenges in delivering efficient and effective services to their communities. To overcome these challenges, many rely on Enterprise Resource Planning (ERP) systems tailored to their specific needs. Not all ERP systems are created equal, and some may hinder progress rather than support it.

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Why Intelligent Document Processing Is AI’s Most Palatable Use Case

State Tech Magazine

Artificial intelligence is slowly but surely making its way into state and local government operations. Many decision-makers remain concerned about a lack of comprehensive high-level policies governing AI's use, and others have a general sense of unpreparedness to integrate AI into existing workflows. Some leaders also fear that AI could lead to job displacement or introduce errors into critical processes.

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Smart money? Retail investors, intrinsic investors, and the Magnificent Seven

McKinsey Public & Social Sector Insights

Retail investors are investing more of their capital in companies that have the highest market capitalizations. Intrinsic investors are taking a different approach.

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Identifying and explaining policy preferences in Swiss water management

Policy & Politics Journal blog

by Thomas Bolognesi, Eva Lieberherr and Manuel Fischer In our recent article published in Policy & Politics, we investigate the formation of policy preferences, which are critical in the policy process as they primarily drive policymakers’ choices and, consequently, policy… Continue reading →

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Agencies Need Metrics and Feedback to Personalize CX

FedTech Magazine

Agencies need to increase their use of metrics and feedback to improve customer experience as they begin to develop and implement CX strategies. The Food and Drug Administration gave the public and industry through July to comment on its Customer Experience Strategy for boosting satisfaction with its IT solutions by upping their accessibility, streamlining processes, easing adoption, and emphasizing engagement and feedback.

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Holiday Safety Tips for Municipal Operations

The holiday season brings joy and celebration, but it also introduces unique challenges for municipal operations. From ensuring safe snow removal and managing icy sidewalks to organizing festive events and addressing increased community needs, municipalities play a critical role in keeping residents safe and operations running smoothly. This eBook provides actionable safety tips to help your team navigate the holiday season effectively, protect staff and citizens, and ensure compliance with safe

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Fulfilling Basic Needs: 6 Ways Cities Can Support Postsecondary Residents and Institutions

NLC (National League of Cities)

Co-Authored by Jaylen Adams, National League of Cities Digital Engagement, Marketing & Communications intern. Post-secondary students often struggle with food insecurity, lacking access to affordable food and supportive services.

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Evolving with steel: Future growth and opportunities

McKinsey Public & Social Sector Insights

Steel is a core material for building infrastructure and aiding economic growth. Over the next decade and beyond, several trends will reshape the global and regional steel industry landscape.

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Japan’s Digital Agency accelerates government cloud migration with AWS generative AI–powered architecture reviews

AWS Public Sector Blog

In September 2021, Japan took a leap with the establishment of its Digital Agency and the creation of the government cloud. With the goal to build a society in which no one is left behind by improving convenience, health, and happiness through digital technology, Japan’s Digital Agency represents the nation’s bold commitment to digital innovation across government and society.

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Different Hypervisors for Agencies’ Varied Missions

FedTech Magazine

Different agencies have different hypervisor needs as they work to manage IT resources more efficiently by using virtual representations of physical machines such as storage, networks and services. Some agencies want to enable remote access of files and applications, while others are more concerned with disaster recovery or data center optimization.

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Boost Revenue With Simple Short-Term Rental Registration and Tax Collections

Government agencies that rely on tax revenue to fund critical services and infrastructure are finding it more urgent than ever to bridge the gap between under-reported tax revenue and taxpayers’ understanding of the processes. This is especially true as things like short-term rentals (STRs) have grown in popularity and become new sources of income for residents.

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Lessons from China’s Growing Adoption of Zero-Emission Trucks

The City Fix

Getting more zero-emission trucks on the road is an important transportation shift that is needed to reduce air pollution, protect public health and curb climate-harming emissions. But transforming the entire trucking industry is a challenging feat that will require the.

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Brazilian consumer optimism rebounds in line with economic growth

McKinsey Public & Social Sector Insights

While the country’s consumers are increasingly optimistic and expect to spend more, they remain inclined to trade down and reluctant to splurge.

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Brigantine, NJ Launches New GovPilot Partnership

GovPilot

Brigantine, NJ just began a new partnership with the government management software provider to streamline operations and government services in the municipality.

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Mobile phone use linked to increased cardiovascular disease risk

Open Access Government - Technology News

The concerning association between regular mobile phone users and an increased risk of cardiovascular disease A study revealed this correlation, conducted by researchers from Southern Medical University in Guangzhou, China, the study shows the potential health impacts of universal mobile phone use in today’s society. The study, led by Dr. Yanjun Zhang and his team, analysed data from the UK Biobank, involving over 440,000 participants who were initially free of cardiovascular diseases.

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ASPA TIMES Magazine: Diversity, Equity and Inclusion

PA TIMES Magazine is a publication of the American Society for Public Administration (ASPA), a not-for-profit corporation. This edition focused on diversity, equity and inclusion in public administration, including guest columns, insights for the field and interviews with city government DEI officers about their work at the local level.