Sat.Jan 28, 2023 - Fri.Feb 03, 2023

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Improving the customer experience for high-traffic public services: An architecture guidance

AWS Public Sector Blog

Improving the customer experience (CX) has emerged as an imperative for government agencies following the 2021 Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government. In other blog posts, we described how the cloud enables transformational citizen experiences , and provided an architecture framework for transforming federal customer experience and service delivery , plus how to improve government customer experience by building a modern se

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Tips for Editing Your Own Writing

Peak Proposals

It isn't easy to edit your own writing. Because you know what you meant to write, your eye will often gloss over misspellings, missing words, and incorrect word choices. Even when you are determined to slow down and read what you’ve written word-for-word, it’s almost impossible to resist skimming some sections. Sometimes you may find yourself skimming inadvertently, and other times it may be by choice when you think you’ve reviewed a passage enough.

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Is 'Run Hide Fight' Still the Answer to Mass Shooter Events?

Disaster Zone blog

Some think events have proven other courses of action are perhaps needed.

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SCP 180: Fun Items You Should Be Selling in Your Camp Store

Summer Camp Programming

SHOW NOTES Curt and Chris share their picks of items that they would like to see in a camp store. From challenge coins to Croc charms, they’ll discuss a few items you’ll consider adding to your camp store offerings. Links: Tenzi Koosh Balls Stickers from StickyBrand Button Supplies Challenge Coins Sleep Masks Metal Pins Croc […] The post SCP 180: Fun Items You Should Be Selling in Your Camp Store appeared first on Summer Camp Programming.

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How Breckenridge, CO Ensures Tax & Licensing Compliance

Breckenridge’s short-term rental boom—over 4,200 licenses —put intense pressure on the town’s small staff and manual processes. Facing compliance and efficiency challenges, the town teamed up with GovOS to automate its STR licensing. The new system: Cut admin time Reduced errors Improved the experience for property owners and town staff Discover the full impact of automation on Breckenridge’s STR management—download the case study.

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Leveraging Libraries to End the Digital Divide

State Tech Magazine

State technology leaders have a multibillion-dollar opportunity right now to end the digital divide as we know it. With the first installment of federal deployment and digital equity planning funds in hand, more than a dozen states have kicked off coordinated efforts with federal, state and local leaders in pursuit of internet for all. Leveraging America’s libraries can avoid duplication of work and accelerate progress.

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How to close the Black tech talent gap

McKinsey Public & Social Sector Insights

Businesses risk billions if Black professionals continue to be underrepresented in tech jobs. Closing the gap means making changes to education, recruiting, and retention initiatives.

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Federal Cybersecurity vs. Private: How Do Agencies Stack Up?

FedTech Magazine

A recent report released by software company Splunk found that public sector organizations often lack the cybersecurity intelligence needed to respond effectively, and they struggle more than the private sector in leveraging data to detect and prevent threats. Based on a survey of more than 200 IT and data security managers conducted by Foundry Research, the December report compares the state of federal cybersecurity defense with that of the private sector.

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Ransomware victims stand up to attackers

GCN

The drop in payments is encouraging, but a lack of transparency around ransomware reporting makes it hard to say why organizations refuse to pay, researchers say.

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What is ESG?

McKinsey Public & Social Sector Insights

Environmental, social, and governance (ESG) criteria are useful in measuring a company’s progress toward achieving social goals in addition to creating shareholder value.

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Will Emergency Management Programs Get the Axe at Universities?

Disaster Zone blog

Enrollment is down overall at colleges and universities.

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Overcoming Operational Challenges in Parks & Recreation

Speaker: Noratek

Maintaining parks and recreation facilities efficiently is no easy task, especially when faced with scheduling issues, aging infrastructure, and inconsistent inspections. Join us for this insightful webinar where we explore the most common challenges departments like yours are facing and how digital tools like CityReporter can help you streamline operations, ensure safety, and make better use of your resources.

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Using real-time data platforms to plug cybersecurity skills gap

Open Access Government - Technology News

How can we use real-time data platforms to improve the cybersecurity skills gap crisis in government and the public sector? There is a crisis in cybersecurity skills , and the public sector, including government agencies, will be feeling the cumulative impact this year. A report by Ipsos for the Department for Digital, Culture, Media and Sport last May found that many UK businesses needed more staff with the technical, incident response, and governance skills needed to manage their cyber securit

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How Soft Skills Can Help You Land Your Next Job

GovLoop

If you’re looking for an edge to help you get a new job, consider this: What’s the most significant problem you’ve solved in the workplace? And this: How do you explain new topics to coworkers unfamiliar with them? Or this: Describe a situation where results went against expectations. How did you adapt to this challenge? Those are examples of questions that employers might use to deeper an understanding of a job candidate’s fit for a job, according to a blog pos t at Inde

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European Transformation Summit: Fresh leadership perspectives

McKinsey Public & Social Sector Insights

European transformation leaders share fresh perspectives based on their real-world experiences. A unifying principle to drive change and a structured approach to execute and sustain it can boost success.

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Ukraine: Tanks, Tanks and More Tanks

Disaster Zone blog

Really, it is not that big a deal in actual numbers.

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Empower Digital Government: Strategic Workbook for Modern Transformation

Digital transformation is reshaping government interactions, bringing agencies closer to the communities they serve. However, while many have adopted new digital tools, few have implemented comprehensive strategies to maximize their benefits. Our Strategic Workbook for Modern Government offers a step-by-step guide to developing a sustainable digital strategy.

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Security Operations Centers and Related Services Augment Slim Government Staff

State Tech Magazine

A security operations center, or SOC, can be the nerve center of a strong state and local cybersecurity effort. SOC teams are charged with detecting, preventing, investigating and responding to cyberthreats, ideally with round-the-clock monitoring of an organization’s network. That’s a lot for any state office or agency to take on. That’s why North Dakota CISO Michael Gregg runs the state’s SOC delivered as a service.

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How to Engage Neurodivergent Talent in the Government Workforce

GovLoop

By Erica J. Ford , Principal, EY US Government and Public Sector People Advisory Services Leader , and Hiren Shukla , EY Global and Americas Neuro-Diverse Center of Excellence Leader Neurodiversity is becoming top of mind for government leaders — across federal, state and local agencies — as they ramp up efforts to recruit and hire neurodivergent talent in the workforce.

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How the Asian insurance market is adapting to the future

McKinsey Public & Social Sector Insights

In this podcast, three McKinsey partners and leaders of the Insurance Practice discuss the themes that will define Asian insurance in 2023 and beyond.

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Federal Agencies Can Learn from the FDA’s Cybersecurity Modernization Action Plan

FedTech Magazine

The U.S. Food and Drug Administration recently released a cybersecurity modernization action plan, expressing an urgency to enhance defenses to mitigate growing threats that agencies have faced in the past few years. The FDA alone has reported a 457 percent increase in reconnaissance activities, denial of service, attempted exploitation and other cyber incidents against IT infrastructure during the pandemic.

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7 Signs Your Local Government ERP Is Holding You Back: A Guide for Small Municipalities

Local governments and municipalities serving populations under 200,000 face distinctive challenges in delivering efficient and effective services to their communities. To overcome these challenges, many rely on Enterprise Resource Planning (ERP) systems tailored to their specific needs. Not all ERP systems are created equal, and some may hinder progress rather than support it.

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Black History Month: Celebrate, Honor, and Uplift with NBC-LEO 

NLC (National League of Cities)

February 1 commences a month-long celebration of Black History Month – an annual observance honoring African Americans’ immeasurable contributions to American history while also recognizing their struggles with adversity and inequality.

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17 Favorite Grant Resources

DH Leonard Consulting & Grant Writing Services

Year 17! Our team is so excited to be celebrating 17 years of supporting incredible nonprofits creating impacts in their communities. Since 2006, we have helped secure over $104.5M in grant awards and trained over 72,227 professionals – WOW! To help celebrate 17 years, our team put together 17 of our favorite grant resources. Although we didn’t rank them in order, as we love them all, and unlike our conversations about having priorities in sequential order, we allowed these resources to

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Top ten observations from 2022 in life sciences digital and analytics

McKinsey Public & Social Sector Insights

Life sciences companies are making progress in adopting and deploying digital and analytics. But they can go further and faster by heeding some lessons from the past few years.

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Are Federal Agencies Ready to Implement Emerging Technologies?

FedTech Magazine

For the most part, federal agencies remain unprepared to adopt disruptive and emerging technologies to support digital transformations, according to Deloitte’s “GovTech Trends 2023” report. The professional services network’s annual report spotlights technology trends most likely to cause disruption over the next 18-24 months and evaluates the government’s readiness to adopt them.

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Boost Revenue With Simple Short-Term Rental Registration and Tax Collections

Government agencies that rely on tax revenue to fund critical services and infrastructure are finding it more urgent than ever to bridge the gap between under-reported tax revenue and taxpayers’ understanding of the processes. This is especially true as things like short-term rentals (STRs) have grown in popularity and become new sources of income for residents.

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The Six-Step Method to Deescalate Tension and Improve Dialogue

NLC (National League of Cities)

We all experience the increasing toxicity of our politics. Threats on social media or in the grocery store. The colleague who mutters under their breath or fails to say what they really mean in public. Vicious public comment at the table.

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10 steps to future water sustainability

GCN

Municipal water managers can harness new technologies that will adapt to changes in how water is understood, managed and shared.

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Forward Thinking on how to get remote working right with Nicholas Bloom

McKinsey Public & Social Sector Insights

“There’s a lot of scare stories in the media saying hybrid doesn’t work,” says a leading economist. “My one piece of advice is just be intentional, be organized. Basically, get folks in on two, three days a week … and be really tough about having them come in. And then let them work from home on the other days.

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ED Invites Organizations to Make School Infrastructure and Sustainability Commitments

Homeroom

In the U.S., accountability and funding for school curriculum, buildings, and grounds primarily comes from state and local agencies. For this reason, the U.S. Department of Education (ED) has limited authorities in the areas of school infrastructure, sustainability, environmental justice, and climate. Nevertheless, ED continues to think creatively about how it can spur action and Continue Reading The post ED Invites Organizations to Make School Infrastructure and Sustainability Commitments appea

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Maximizing Municipal Budgets: Cutting Costs Without Cutting Corners

Speaker: Noratek

Join this insightful webinar on how local governments can reduce costs and optimize resources. Discover how municipalities like yours are leveraging technology to enhance service delivery, reduce operational costs, and generate lasting ROI. Key Takeaways: Learn actionable steps to reduce operational costs and increase community engagement Explore how digital tools can streamline inspections and reporting Understand the financial and operational benefits of digital management solutions Hear real-

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How Local Leaders Can Leverage National, State and Local Environmental Justice Data Tools

NLC (National League of Cities)

Municipalities should be excited and encouraged to explore new and updated data tools to help local leaders develop and implement innovative policies. Instead of needing to shore up expensive data teams and networks, cities, towns and villages can leverage new national tools that continue to come online every year.

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Teaching policy analysis with a blog

Paul Cairney

Originally posted on Paul Cairney: Politics & Public Policy : Below is the introduction to an article that I wrote for a Special Issue paper on Teaching Policy Analysis for Gestión y Análisis de Políticas Públicas (GAPP).

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Digital and AI-enabled wealth management: The big potential in Asia

McKinsey Public & Social Sector Insights

The region’s mass-affluent and affluent segments are growing fast, and their demand for wealth management is evolving. Successful strategies will use digital and AI to access—and win—this market opportunity.

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California School Counselor Advocacy Tips

Homeroom

As a school counselor in the Livingston Union School District, I have seen firsthand the vital role that school counseling positions play in supporting academic achievement, social-emotional development, college and career readiness, and mental health and wellness in our students. My Superintendent, Andres Zamora, has been a leader in expanding and supporting school counseling positions, recognizing the Continue Reading The post California School Counselor Advocacy Tips appeared first on ED.gov

Advocacy 101
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ASPA TIMES Magazine: Diversity, Equity and Inclusion

PA TIMES Magazine is a publication of the American Society for Public Administration (ASPA), a not-for-profit corporation. This edition focused on diversity, equity and inclusion in public administration, including guest columns, insights for the field and interviews with city government DEI officers about their work at the local level.