Improving the customer experience for high-traffic public services: An architecture guidance
AWS Public Sector Blog
JANUARY 31, 2023
Improving the customer experience (CX) has emerged as an imperative for government agencies following the 2021 Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government. In other blog posts, we described how the cloud enables transformational citizen experiences , and provided an architecture framework for transforming federal customer experience and service delivery , plus how to improve government customer experience by building a modern se
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