Sat.Jul 07, 2018 - Fri.Jul 13, 2018

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S4 Episode 02: Ride Assist Naperville

ParkTalk podcast

Guest Karen Courney explains how she and others spearheaded a new transportation service for Naperville seniors. Learn more about how it works, her hopes for expanding in the future and opportunities to support this valuable and successful program. Guest Karen Courney explains how she and others spearheaded a new transportation service for Naperville seniors.

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Episode 20: Raising the Bar on Customer Experience in Government

FedHeads

Episode 20 of FedHeads features Anahita Reilly - Chief Customer Officer at the General Services Administration and Emily Oehler, Senior Manager at Grant Thornton. Robert and Francis talk with Anahita and Emily about raising the bar on what should be expected when citizens interact with the government and efforts underway at GSA and elsewhere to continually improve the customer experience.