Fri.Apr 25, 2025

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Chatbots Stay On Top for AI Use Cases

State Tech Magazine

About half of all states are using artificial intelligence for chatbots, according to a 2024 survey by the National Association of State Technology Directors. The National Association of State Chief Information Officers (NASCIO) also identifies using chatbots to support citizen services as a top generative AI use case for state governments. A new CDW AI Research Report finds that it is increasingly common for organizations across all verticals to use public-facing chatbots for customer interacti

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Gamification: Accelerating generative AI and cloud skills development

AWS Public Sector Blog

Generative AI , machine learning (ML) , and cloud technologies are revolutionizing the way we work. To succeed in the workforce, proficiency in these technologies is becoming increasingly important. At Amazon Web Services (AWS) , we understand the challenges of acquiring new skills and have developed innovative, gamified solutions to make learning more engaging and effective.

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Data, AI, and app innovation: Digital transformation in the public sector

Open Access Government - Technology News

ElysianIT Limited emphasises the need for digital transformation in the public sector, highlighting the significance of robust data management and AI integration to improve operations and decision-making Engage with a village of specialist expertise Whether you see rapidly evolving digital innovation as an ongoing uphill struggle or a world of unique opportunities, there is one view that unites all in the public sector: We must work to embrace this change, not resist it.

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Investing in the future: How better mental health benefits everyone

McKinsey Public & Social Sector Insights

Mental and substance use disorders are on the rise, alongside other noncommunicable diseases. Investing in mental health interventions could help individuals reclaim years of healthy life and boost the global economy by up to $4.4 trillion in 2050.

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A Look Inside the Minds of Government’s Most Innovative Leaders

Successful partnerships start with knowing what public sector leaders care about. This report spotlights global innovators shaping the future of public service by tackling real-world challenges across AI, digital identity, citizen experience, and data strategy. Their work reveals the priorities, pain points, and investment areas that are driving transformation.

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Leveraging Urban Tree Canopies to Unlock Community Resilience

NLC (National League of Cities)

Co-authored by Anna LaCombe, Policy Research Intern, Smart Surfaces Coalition The need for tree canopy is heating up. Across the country, cities, towns and villages are grappling with extreme heat because structures and surfaces, such as buildings and roads, absorb and re-emit the suns heat more than vegetated landscapes do.

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Safer, greener, faster: AI-powered supply chains in action

McKinsey Public & Social Sector Insights

Companies across industries have a wealth of data. Samsaras AI solutions help uncover actionable insights that enable everyonefrom the front line to the boardroomto work better, faster, and safer.

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Capturing performance opportunities in US state and local governments

McKinsey Public & Social Sector Insights

State and local governments in the United States often face a host of funding and workforce challenges, but taking six actions can boost operating performance.

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Impact of proposed transit cuts at SEPTA/Philadelphia presented in graphically compelling ways

Rebuilding Place in Urban Space

With WFH and the ending of special grant programs from the Biden Administration (" Public transit agencies eye service cuts as pandemic aid runs out ," Marketplace/NPR), coupled with the Trump Administration's pro-car bias, virtually every transit agency (" Metra, CTA and Pace warn of possible 40% service cuts starting in 2027 ," NBC Chicago) is facing financial exigency in future next budget cycles, often with pleas like in Philadelphia (" No more excuses Harrisburg Republicans must find a way

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Arbor Day

Rebuilding Place in Urban Space

Some of the articles about Earth Day (4/22/25, usually acknowledged the weekend before or after) focused on acts people can take to make a difference. One is planting trees. Many Earth Day events are organized around tree planting events organized by local and state tree advocacy groups. Such groups may be necessary in the face of municipal budget cuts (" LAs Tree Emergency Goes Beyond Vandalism ," Planetizen) and failures by agencies (" Salt Lake Citys Public Lands Department accidentally poiso