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In April, Washington, D.C., Mayor Muriel Bowser named Michael Rupert as her administration’s interim CTO. Rupert, who stepped into the role with almost a decade of experience at the city’s Office of the CTO, served previously as the office’s communications director and most recently as associate CTO for customer experience. At the time of his appointment, he hinted at a few of his top priorities and immediate next steps, such as developing new business portals, improving digital equity and redes
In 2022, 39% of US internet users made weekly mobile purchases, reflecting the growing trend of consumers using ecommerce apps on phones for online shopping To meet customers’ expectations for a frictionless mobile experience, online merchants can turn to an ecommerce services company to expand their digital offering and develop a mobile ecommerce application.
Successful partnerships start with knowing what public sector leaders care about. This report spotlights global innovators shaping the future of public service by tackling real-world challenges across AI, digital identity, citizen experience, and data strategy. Their work reveals the priorities, pain points, and investment areas that are driving transformation.
State and local policymakers around the country are working to address America’s severe housing shortage, by considering, and implementing, a wide range of policies in the hopes of increasing housing supply. A new series of seven papers published by the NYU Furman Center , with funding from the Pew Charitable Trusts , shows how specific land use reforms have affected outcomes on the ground, especially in residential areas.
Watch this video #LibraryMarketing Show, episode 201 I hate to be the bearer of bad news. But your library’s fantastic email open rate may not be the cause for celebration that you think it is. We’ll talk about that and what metric you should focus on for email marketing in libraries. Plus we’ll give kudos to someone doing great work in library marketing.
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Watch this video #LibraryMarketing Show, episode 201 I hate to be the bearer of bad news. But your library’s fantastic email open rate may not be the cause for celebration that you think it is. We’ll talk about that and what metric you should focus on for email marketing in libraries. Plus we’ll give kudos to someone doing great work in library marketing.
Climate change is beginning to have significant impacts on our world. This means that emergency managers everywhere will need to step up to the plate and respond to an increasing series of disasters of all types. This commentary speaks to these challenges that the profession of emergency management is about to face. Merit is a first-of-its-kind, all-hazards, digital credentialing platform that equips emergency responders with innovative tools to securely manage their personnel on-site, no matter
Budgets and outdated technology often present as obstacles for protecting your agency’s sensitive data, but those hurdles must be overcome to eliminate cyber risk. A prioritized cybersecurity upgrade plan can help identify the most important issues and the order they need to be addressed in by weighing the impact of a security breach against the complexity of remediation.
In a survey of U.S. business owners, more than 64% indicated their local government’s online tax portal needs improvement. It’s clear that while business owners want to work with their local government to stay in compliance, many online tax systems do not enable them to do so effectively.
Managing partner for Europe Massimo Giordano discusses European efforts to adapt to the future of work, which will be shaped by sustainability and generative AI.
Many state and local government agencies and educational institutions (SLED) view digital modernization as a pathway to improving their services, but a number of stumbling blocks can impede their progress. Here are a few of their challenges: • The complexity of IT systems: SLED IT teams are challenged to pursue their modernization efforts while also supporting increasingly complex technology deployments.
The following is excerpted from a new report, which we've written for UKG about the increasingly onerous issue of state and local employees who -- for a variety of reasons -- are thoroughly worn out, a situation which can result in a variety of problems, including unplanned and unexplained absences, risks to worker safety, drops in performance, and declining levels of customer satisfaction.
There are many resources for building CX into your agency. But all of them emphasize the same essential building blocks. First and foremost, you need to know where you are. The CX Maturity Model , developed by the General Services Administration (GSA), is designed to help you do just that. Determine Your Agency’s CX Maturity The product of GSA’s CX Center of Excellence (CoE), the model defines key concepts and identifies five levels of CX maturity: Customer-centric.
Get this municipal maintenance guide that provides municipalities with a detailed and structured approach to maintaining city infrastructure. This guide outlines systematic inspection procedures and best practices, ensuring the safety, longevity, and operational efficiency of municipal assets. From roadways and bridges to public buildings and utilities, the guide covers all aspects of municipal maintenance.
Federal agencies are increasingly moving their mission-critical systems and solutions to the the cloud: More than 65 percent report that some or all of their data is in the cloud, and the percentage is rising every year. While the cloud can provide cost-effectiveness, scalability and agility, agencies must take steps to ensure their data and applications will be readily available in the event of a disaster.
The pandemic created a renewed focus on the health of the built environment. At the same time, increasingly common wildfires, heatwaves, droughts and storms underscore that climate change is a threat multiplier for public health. In this pivotal moment, sustainability leaders are re-emphasizing health considerations in policymaking and programming.
Improving the experiences of federal employees can lead to better experiences for federal customers, according to “ The good government connection: Linking the federal employee and customer experiences ,” a new report from the Partnership for Public Service with support from Medallia. The report highlights how federal employees’ commitment to public service and their agency’s mission can be harnessed to improve the customer experience.
Power Up 2024 A Leadership Conference for Youth Services Managers & Staff Call for Proposals - Deadline August 6 The Power Up Conference Committee wants your program proposals for Power Up 2024 to be held March 21-22, 2024, in Madison, WI. Topics could include, by are not limited to: strategic planning, leadership styles & strategies, advocacy, intellectual freedom, mentorship, staff morale and retention, culturally relevant programing & collection, managing change, program assessmen
A top-rated place to live, Gilbert, AZ struggled with outdated short-term rental management—low compliance, lost revenue, and growing administrative strain. By adopting the GovOS Tax & Compliance suite, the Town: Increased compliance from 40% to 90% Generated over $85K in new revenue Has a single digital system to manage tasks more efficiently With a centralized hub for short-term rental registration and enforcement, Gilbert balances tourism and community needs.
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