Tue.Oct 31, 2023

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Automated End-to-End Testing Helps Enable Better Constituent Experiences

Government Technology Insider

While agencies have made great strides towards improving constituent experiences, there is often complexity and confusion when constituents have to navigate multiple forms, processes, or levels of government to request services. Consequently, constituents have demanded more unified digital experiences. To achieve this, state government agencies will need to break down data silos to provide agencies with the ability to make accurate data-driven decisions that improve overall constituent experienc

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American Credit Card Debt Hits a New Record—What’s Changed Post-Pandemic?

GAO (US Government Accountability Office)

It’s Halloween! And while you may be thinking of goblins and ghosts, nothing can haunt you the way credit card debt does. While consumers’ credit card debt dropped during COVID, signs point to it starting to crawl back to pre-pandemic levels. And.

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Looming ‘fiscal cliff’ shows deeper problems with transit funding, researchers say

GCN

A new report from the Urban Institute finds that too many transit agencies rely on a single source of funding, and those revenue streams are often volatile.

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Smarter Government: How New Jersey Courts Began a Journey to Zero-Trust Security

State Tech Magazine

In 2020, employees of the New Jersey judicial system could not report to work due to the COVID-19 pandemic. New Jersey Judiciary CIO Jack McCarthy was faced with a challenge: how to ensure these newly remote workers could securely access sensitive systems using legacy architecture. McCarthy turned to solutions from Zscaler and started to forge a path toward zero-trust security.

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How Breckenridge, CO Ensures Tax & Licensing Compliance

Breckenridge’s short-term rental boom—over 4,200 licenses —put intense pressure on the town’s small staff and manual processes. Facing compliance and efficiency challenges, the town teamed up with GovOS to automate its STR licensing. The new system: Cut admin time Reduced errors Improved the experience for property owners and town staff Discover the full impact of automation on Breckenridge’s STR management—download the case study.

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Access to public records is 'deteriorating terribly'

GCN

In a time when trust in state and local government is under siege, public access to information is particularly vital.

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4 Pillars of Zero-Trust Architecture from the View of the New Jersey Judiciary

State Tech Magazine

In a recent video chat with StateTech, New Jersey Judiciary CIO Jack McCarthy outlined four pillars of a zero-trust architecture. McCarthy discussed how the New Jersey courts system adopted Zscaler products in support of zero trust when the 2020 pandemic forced all state employees to work from home. He applauded how Zscaler first provided the courts with a means of authenticating user identities.

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How to write the chosen intervention section of a grant

Professional Grant Writer

We’ve talked a lot about using evidence to establish the need or the problem your nonprofit is working to solve. You need to. The post How to write the chosen intervention section of a grant appeared first on Professional Grant Writer.

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What @sog_ced is reading online: October 2023

Community and Economic Development Program of UNC

The following are articles and reports on the web that the Community and Economic Development Program at the UNC School of Government shared through social media over the past month. Follow us on twitter or facebook to receive regular updates. Items of interest related to CED in North Carolina: Property owners in Eastern NC face huge jumps in premiums or total loss of coverage as insurers update their models to better reflect the severity of hazards in recent years.

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Britain boosts AI skills with £118 million investment

Open Access Government - Technology News

The UK government has unveiled an ambitious £118 million initiative to enhance the nation’s AI skills, ensuring it remains AI match-fit This investment comprises various measures aimed at developing AI skills and harnessing the transformative potential of artificial intelligence. 12 new AI skill centres to receive funding The government will allocate £117 million to support 12 new Centres for Doctoral Training in AI.

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NASCIO 2023: CIOs Work to Accelerate Digital Transformation

State Tech Magazine

State governments accelerated digital transformation during the pandemic. As CIOs chart a course forward, what is on the horizon for digital transformation? How are they harnessing new and refreshed technologies to enhance citizen services? And what more can CIOs do to create a smooth experience for their constituents? Minnesota CIO Tarek Tomes and Ohio CIO Katrina Flory share their perspectives.

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Overcoming Operational Challenges in Parks & Recreation

Speaker: Noratek

Maintaining parks and recreation facilities efficiently is no easy task, especially when faced with scheduling issues, aging infrastructure, and inconsistent inspections. Join us for this insightful webinar where we explore the most common challenges departments like yours are facing and how digital tools like CityReporter can help you streamline operations, ensure safety, and make better use of your resources.

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The cyber workforce gap is growing

GCN

Despite a significant increase in the number of people entering the cyber field in 2023, demand is still far outpacing that supply.

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How to Support Your Team’s Well-being

GovLoop

Part of your job as a supervisor is to check on the health of your team because teams that are unwell aren’t able to function effectively. During the New Supervisors in Gov Community of Practice session on Oct. 30 , Maria De Fazio, Executive Director for the Presidential Management Alumni Association, shared strategies for supporting your team’s well-being and creating a safe and productive workspace.

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The Impact of Local Conservation

Park Leaders

“those little tidbits of information really help park and conservation leaders be better in their jobs, be better stewards of the resources, and just be better community leaders.” – Chris Lee Local conservation efforts have a lasting impact on communities and individuals. Chris Lee, the executive director of Des Moines County Conservation, joins for a conversation on the important role of conservation in local communities.

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How Do You Know You Can Trust AI?

GovLoop

One of the big concerns around AI is what’s called explainability. Whether we are talking about a system that screens applicants for housing loans, recommends a course of medical treatment or generates a legal document, we want to know how that system arrives at a decision or generates output. Otherwise, we are not likely to trust it. Experts at the National Institute of Standards and Technology (NIST) have identified four principles of explainable AI: Explanation.

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Boost Revenue With Simple Short-Term Rental Registration and Tax Collections

Government agencies that rely on tax revenue to fund critical services and infrastructure are finding it more urgent than ever to bridge the gap between under-reported tax revenue and taxpayers’ understanding of the processes. This is especially true as things like short-term rentals (STRs) have grown in popularity and become new sources of income for residents.

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Leading Your Own Career

Eric Holdeman's Disaster Zone Podcast

The best person to manage your career is yourself. No one else is going to do it for you. The podcast guest for this episode of Disaster Zone is Laurie Holien, Clinical Associate Professor and Director of Homeland Security and Emergency Management Programs at Idaho State University. Laurie Holien is an Associate Professor and Director of the Homeland Security and Emergency Management degree programs at Idaho State University.

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Episode 81: CRA Tips: 46th Anniversary of the CRA – How will you serve?

CRA Today

Episode 81: CRA Tips: 46th Anniversary of the CRA - How will you serve? [link] On October 12, 2023, we marked the 46 th anniversary of the CRA. As we reflect on the past, I challenge you to consider your role in extending opportunity within your community. Here, I share a special message with our bankers who are forging an impact in our local communities.

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Counties use high school students as poll workers to shore up staff

GCN

Aging poll workers leaves some Indiana communities short-staffed during election time. A statewide program helps fill those workforce gaps by recruiting high school students to help with administrative tasks during elections.

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Venafi Simplifies the Public Sector’s Adoption of CA/Browser Forum Requirements

CarahCast

In this podcast, Venafi experts Faisal Razzak, Senior Product Manager, and Ivan Wallis, Global Solutions Architect, discuss best practices for leveraging encryption key management software to comply with the CA/B Forum guidelines. By leveraging Venafi’s technology, your agency can secure code signing operations to maintain data integrity. In this podcast, Venafi experts Faisal Razzak, Senior Product Manager, and Ivan Wallis, Global Solutions Architect, discuss best practices for leveraging encry

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Maximizing Municipal Budgets: Cutting Costs Without Cutting Corners

Speaker: Noratek

Join this insightful webinar on how local governments can reduce costs and optimize resources. Discover how municipalities like yours are leveraging technology to enhance service delivery, reduce operational costs, and generate lasting ROI. Key Takeaways: Learn actionable steps to reduce operational costs and increase community engagement Explore how digital tools can streamline inspections and reporting Understand the financial and operational benefits of digital management solutions Hear real-

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Season 6 Episode 31 - GSA is Turning Tech Ideas into Action at 10x

GovCast

Good ideas can come from anywhere, including the millions of public servants in the federal workforce. The General Services Administration's 10x program invests in ideas from civil servants to improve government technology and better serve the public. Sites and projects like code.gov, login.gov and the U.S. Web Design System started from ideas funded through 10x.

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Fireside chat with our 2023 Spirit of Service Award winner Judy Woodruff

Partnership for Public Service

The 22 nd annual Samuel J. Heyman Service to America Medals ® gala was held in Washington, D.C., on Oct. 17 to honor exceptional federal employees who are committed to serving our nation. At the gala, the Partnership presented the 2023 Spirit of Service Award to Judy Woodruff, an iconic journalist with over 50 years of experience covering politics and current affairs for major news networks, including NBC, CNN and PBS.