Automated End-to-End Testing Helps Enable Better Constituent Experiences
Government Technology Insider
OCTOBER 31, 2023
While agencies have made great strides towards improving constituent experiences, there is often complexity and confusion when constituents have to navigate multiple forms, processes, or levels of government to request services. Consequently, constituents have demanded more unified digital experiences. To achieve this, state government agencies will need to break down data silos to provide agencies with the ability to make accurate data-driven decisions that improve overall constituent experienc
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