Tue.Dec 05, 2023

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How A Small Brooklyn Credit Union Punches Above Its Weight

Next City

The CEO of Brooklyn Cooperative Federal Credit Union shares its blueprint for building a sustainable institution that meets its communities’ growing needs.

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How generative AI can boost consumer marketing

McKinsey Public & Social Sector Insights

From automating processes and powering hyperpersonalization to permanently altering the idea generation process, generative AI is poised to be a catalyst for a new age of marketing capabilities.

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Embracing the Whole-of-State Approach to Cybersecurity

State Tech Magazine

State and local governments continue to be under siege. Research from CrowdStrike shows that between July 2022 and June 2023, government was the second most frequently targeted industry by nation-state adversaries looking to compromise systems. This research also shows that government and academic sectors were in the top 10 of industries targeted by both nation-state actors and e-criminals.

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Grid planning under uncertainty: Investing for the energy transition

McKinsey Public & Social Sector Insights

In the face of climate and transition risks, an updated planning paradigm can help grid operators mitigate evolving challenges and ensure grid resilience and affordability.

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How Breckenridge, CO Ensures Tax & Licensing Compliance

Breckenridge’s short-term rental boom—over 4,200 licenses —put intense pressure on the town’s small staff and manual processes. Facing compliance and efficiency challenges, the town teamed up with GovOS to automate its STR licensing. The new system: Cut admin time Reduced errors Improved the experience for property owners and town staff Discover the full impact of automation on Breckenridge’s STR management—download the case study.

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What City Leaders Can Learn from the FBI Crime Report Analysis

NLC (National League of Cities)

The FBI has released the crime statistics from 2022. These statistics are based only on law enforcement data and not all police agencies submit their data through the National Incident-Based Reporting System (NIBRS). For those that do, the data is often incomplete for a variety of reasons.

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The McKinsey Crossword: Greece Is the Word | No. 157

McKinsey Public & Social Sector Insights

Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win.

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Capturing the full value of generative AI in banking

McKinsey Public & Social Sector Insights

Setting up gen AI pilots is easy; scaling them to capture material value is hard. A recipe for success is emerging.

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Wet in the Northwest

Disaster Zone blog

An atmospheric river!

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Two recent cyberattacks on water systems highlight vulnerability of critical infrastructure

GCN

Pro-Iran hackers allegedly hit a system near Pittsburgh, causing it to replace its Israeli-made equipment as a precaution. Meanwhile, another group hit a system in North Texas and caused operational issues.

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Diversity matters even more: The case for holistic impact

McKinsey Public & Social Sector Insights

Despite a rapidly changing business landscape, the business case for diversity, equity, and inclusion (DEI) not only holds, but grows even stronger. In our research, we continue to explore the link between diversity and holistic impact.

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Overcoming Operational Challenges in Parks & Recreation

Speaker: Noratek

Maintaining parks and recreation facilities efficiently is no easy task, especially when faced with scheduling issues, aging infrastructure, and inconsistent inspections. Join us for this insightful webinar where we explore the most common challenges departments like yours are facing and how digital tools like CityReporter can help you streamline operations, ensure safety, and make better use of your resources.

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Cozy mysteries for winter

Princeton Public Library

The weather is getting colder, the days are shorter and the year is coming to a close. December can be a very stressful time for many as deadlines become all-consuming and the holidays are approaching. Wrapping up projects before the new year, ordering holiday gifts and organizing decorations becomes the priority.

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How to Enable Adults without Degrees to Achieve Economic Mobility

NLC (National League of Cities)

Economic mobility is out of reach for too many Americans, particularly those without a postsecondary credential, including young adults whose pathways to and through postsecondary education were disrupted by COVID-19 to adults who previously stopped out and are under- or unemployed, or never enrolled in the first place.

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Mobility tech as a source of innovation: Israel’s smart mobility start-up ecosystem

McKinsey Public & Social Sector Insights

Mobility is a fundamental part of daily life and ripe for constant change and innovation. This report looks at global mobility trends and investment in smart mobility across geographies and technologies.

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Philadelphia reduced school-based arrests by 91% since 2013—researchers explain the effects of keeping kids out of the legal system

GCN

COMMENTARY | Launched in 2014, the city's diversion program looks to prevent youths from being referred to the criminal justice system. In the first five years, it decreased school-based arrests by 84%, and researchers say it saves taxpayers millions of dollars.

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Boost Revenue With Simple Short-Term Rental Registration and Tax Collections

Government agencies that rely on tax revenue to fund critical services and infrastructure are finding it more urgent than ever to bridge the gap between under-reported tax revenue and taxpayers’ understanding of the processes. This is especially true as things like short-term rentals (STRs) have grown in popularity and become new sources of income for residents.

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The emergence of the ‘zero’ consumer

McKinsey Public & Social Sector Insights

How has the retail landscape changed over the last decade? Senior partner and leader of McKinsey’s global retail sector, Dymfke Kuijpers, discusses the latest trends business leaders should look out for.

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Cloud a ‘game-changer’ for health insurance marketplace

GCN

When California’s health insurance marketplace migrated to the cloud, it cut costs, improved consumer experience and gained the ability to scale to demand.

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Great expectations: How US government agencies can meet public demand for better service

McKinsey Public & Social Sector Insights

Digital self-service and better access to information top the list of what the public most wants to see from government. Our benchmark research indicates steps that agencies can take to deliver.

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Data literacy: the drive to educate the public sector workforce

GCN

As data-based decision-making becomes ever more important, data academies begin to blossom in local government.

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Maximizing Municipal Budgets: Cutting Costs Without Cutting Corners

Speaker: Noratek

Join this insightful webinar on how local governments can reduce costs and optimize resources. Discover how municipalities like yours are leveraging technology to enhance service delivery, reduce operational costs, and generate lasting ROI. Key Takeaways: Learn actionable steps to reduce operational costs and increase community engagement Explore how digital tools can streamline inspections and reporting Understand the financial and operational benefits of digital management solutions Hear real-

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Disaster Zone Podcast: ‘Deploying C-UAS to Protect the Homeland’

Disaster Zone blog

Becoming prepared for the next threat.

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New life for old coal: Mine lands and power plants are hot renewable development spots

GCN

Converting old coal plants to renewable energy storage sites can set states up for job creation and increased tax revenue, one observer says.

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Discover Airborne-to-Ground 4G/5G Communications and Enhanced Wireless Connectivity: Part 1

Government Technology Insider

5G technology has enhanced cellular networks and enabled emergency response capabilities for first responders. Additionally, 5G is in the process of transforming the U.S. Department of Defense’s (DoD) capabilities and wireless connectivity. For the past two years now, the DoD has been working with companies such as Verizon, Omni-Response, and Cornet Technology on pilot programs to add airborne-to-ground 5G connectivity to aircraft or unmanned aerial vehicles (UAVs).

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Document History

Park Leaders

“Sometimes we forget, or perhaps even take for granted, the significant role that we may be we may be playing in this legacy that we call parks.” It is incredibly important to preserve the historical legacy of our national and state parks. There is a need to capture significant events, natural disasters, and park facilities for our future understanding.

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Easy to Do Business With: Why Simplifying Business Licensing Is a Best Practice

Many business license applications still can't be completed online, creating a frustrating user experience and lowering compliance. Shifting to a digital process makes it easier for staff and businesses alike. This guide covers: How to build a licensing and registration experience that works for your staff and local businesses. Why technology is your best partner for improving licensing and registration compliance.

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Summit County (Utah) Community Planning Lab as an example of civic engagement and best practice technical assistance

Rebuilding Place in Urban Space

The second cohort of the county's Community Planning Lab wrapped up last month after the class spent weeks learning about urban development and design, planning and zoning, public engagement, affordable housing, transportation, land use and more. Photo: David Jackson, Park Record. An article, " Community Planning Lab projects offer solutions to Summit County’s problems ," in the Park Record discusses Summit County's relatively new Community Planning Lab initiative.

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The Impact of a Multi-Generational Workplace

GovLoop

2022 saw one of the highest rates of federal retirement, with 114,000 employees leaving their agencies and calling attention to the need to focus on growing gaps in the workforce. Mika Cross, Workplace Transformation Strategist, recently sat down with Jeffrey Vargas, President and CEO of Generationology, LLC, to discuss how agencies need to compensate for exiting employees in this edition of “Management Minutes with Mika.” “There’s a real impact on Gen Z and agencies need

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Season 6 Episode 36 - The Road To Creating a Better Digital Government

GovCast

Former Federal Deputy CTO Jennifer Pahlka who helped found the U.S. Digital Service and other major technology programs like the Presidential Innovation Fellows has ideas for how government can leverage the opportunities in technology to advance critical services for the public. Often there is a gap between policy and implementation, especially in digital government, which can slow down modernization.

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Automated Licensing Helps Wisconsin Get to Work

GovLoop

An innovative program at Wisconsin’s Department of Safety and Professional Services (DSPS) allows medical and business license applicants to submit applications and some renewals online. Once all their documentation is uploaded to the site, people receive their licenses in less than a week, on average. The agency plans to add trade professional licenses next year.

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A Guide For City Managers & CAOs to Achieve Operational Excellence

This guide addresses the unique operational challenges faced by smaller municipalities, such as limited resources, budget constraints, and diverse community needs. By leveraging digital tools, City Managers and Municipal Chief Administrative Officers (CAOs) can streamline workflows, enhance communication, and improve service delivery. The guide covers identifying operational challenges, choosing the right software, and implementing digital solutions.

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Building Belonging: Neurodivergent Perspectives in Parks and Recreation (Part I) — Episode 148

Open Space Radio: Parks and Recreation Trends

Back in October at the 2023 NRPA Annual Conference, there was a session that really piqued our interest – so much so, that we wanted to turn it into a two-part podcast episode, with today’s episode being part one (and part two coming in Spring 2024!). The session, “Neurodiversity and Inclusive Workplaces: Insights from Park and Recreation Professionals,” explored the individual strengths neurodiverse professionals bring to their work and the strategies and accommodations that have helped them su

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Deploying C-UAS to Protect the Homeland

Eric Holdeman's Disaster Zone Podcast

Small, commercial-off-the-shelf (COTS) drones — classified as Uncrewed Aircraft Systems (UAS) by the FAA — are proving to be an increasing threat to the homeland. As evidenced by Hamas terrorist strikes against Israel, tactical use in the Ukrainian conflict, and even UAS operations by Mexican cartels along the U.S. Southern border, small drones have demonstrated the ability to compromise security and inflict significant damage upon specific targets.