Tue.Sep 03, 2024

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Has the drive toward human development been thrown into reverse?

McKinsey Public & Social Sector Insights

The UNDP’s Pedro Conceição talks about today’s global gridlock, uncertainty complex, and a pervasive sense of disempowerment.

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Azure OpenAI now authorized as a service at DoD IL4 and IL5

Microsoft Public Sector

We're thrilled to announce that Azure OpenAI has been approved as a service within the DoD Impact Level 4 (IL4) and Impact Level 5 (IL5) Provisional Authorization (PA) for Azure Government by DISA, the agency of the US Department of Defense (DoD) that is responsible for the Provisional Authorization of commercial cloud offerings and their services, as well as developing and maintaining the DoD Cloud Computing Security Requirements Guide (SRG).

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The McKinsey Crossword: Commercial-Free | No. 196

McKinsey Public & Social Sector Insights

Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win.

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Nutanix GPT-in-a-Box 2.0 Simplifies AI Adoption for Agencies

FedTech Magazine

Nutanix is providing agencies with the IT architecture and expertise needed to build and sustain on-premises generative artificial intelligence implementations, as many are leery of running models in the public cloud. The cloud computing company’s GPT-in-a-Box 2.0 and AI Partner Program, both announced in May, aim to help agencies launch secure, sustainable use cases.

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Municipal Maintenance: Ready, Set, Inspect!

Speaker: Noratek

Maintaining municipal operations is no small task, especially when budgets are tight and public expectations are high. In this webinar, we’ll explore how local governments can streamline their maintenance operations while ensuring safety, compliance, and efficiency. What You’ll Gain: Proven strategies for effective inspection management Insight into leveraging digital tools Practical tips for addressing common maintenance challenges Examples of municipalities that have achieved success.

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Cities and counties can take key steps to avoid costly ransomware attacks

American City & Country

It costs real money when the public sector gets hit with a ransomware assault. The average (mean) cost for state and local government organizations to recover from a ransomware attack was $2.83 million in 2024, more than double the $1.21 million reported in 2023. This is a sample of the data in the “State of Ransomware in State and Local Government 2024 report.

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Quantum Computing: Dissecting How, Why and When

GovLoop

Many students of high school biology learned about fruit flies: the tiny, winged creatures with red or white eyes that teach us about chromosomes, DNA, and dominant and recessive genes. It’s the study of genetics at a basic level. But to understand complex gene interactions — the kind of knowledge that leads to breakthrough drugs for infectious diseases, for instance — you need a lot more math, which humans and traditional computers can’t handle.

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Retail’s outperformers: Lessons in value creation

McKinsey Public & Social Sector Insights

What does it take to create value in the intensely competitive retail industry—especially if you’re not a big retailer? A new analysis reveals what’s worked.

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Why Intelligent Document Processing Is AI’s Most Palatable Use Case

State Tech Magazine

Artificial intelligence is slowly but surely making its way into state and local government operations. Many decision-makers remain concerned about a lack of comprehensive high-level policies governing AI's use, and others have a general sense of unpreparedness to integrate AI into existing workflows. Some leaders also fear that AI could lead to job displacement or introduce errors into critical processes.

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Trisha Price on leveraging data to build great products

McKinsey Public & Social Sector Insights

Trisha Price, chief product officer of Pendo.io, discusses the importance of metrics in product management and how teams can use data to inform every aspect of their products.

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Attention to Details Matter to Park Guests

Park Leaders

“The small stuff is where you create that memory or you create an impression that never leaves them. Attention to those little details really matter.” Attention to details isn’t just a small matter; it can transform the experience of park visitors. In the latest episode of the Park Leaders Show, Phil Gaines returns for a conversation about why the small stuff is crucial in parks and conservation.

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How Breckenridge, CO Ensures Tax & Licensing Compliance

Breckenridge’s short-term rental boom—over 4,200 licenses —put intense pressure on the town’s small staff and manual processes. Facing compliance and efficiency challenges, the town teamed up with GovOS to automate its STR licensing. The new system: Cut admin time Reduced errors Improved the experience for property owners and town staff Discover the full impact of automation on Breckenridge’s STR management—download the case study.

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CEO and chairman Sean Doyle on British Airways’ transformation

McKinsey Public & Social Sector Insights

From retrofitting planes to overhauling its website and upgrading its lounges, British Airways’ £7 billion transformation plan puts the customer first.

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Different Hypervisors for Agencies’ Varied Missions

FedTech Magazine

Different agencies have different hypervisor needs as they work to manage IT resources more efficiently by using virtual representations of physical machines such as storage, networks and services. Some agencies want to enable remote access of files and applications, while others are more concerned with disaster recovery or data center optimization.

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Japan’s Digital Agency accelerates government cloud migration with AWS generative AI–powered architecture reviews

AWS Public Sector Blog

In September 2021, Japan took a leap with the establishment of its Digital Agency and the creation of the government cloud. With the goal to build a society in which no one is left behind by improving convenience, health, and happiness through digital technology, Japan’s Digital Agency represents the nation’s bold commitment to digital innovation across government and society.

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AI Below the Surface

GovLoop

Something transformational is happening in an unexpected place. Sixty feet below Macomb County, Michigan, the Public Works commissioner’s office is using drones and AI to inspect sewer lines. It’s the first time the state has deployed this type of drone and AI, which let workers scrutinize lines more safely, cheaply and efficiently than ever before.

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Holiday Safety Tips for Municipal Operations

The holiday season brings joy and celebration, but it also introduces unique challenges for municipal operations. From ensuring safe snow removal and managing icy sidewalks to organizing festive events and addressing increased community needs, municipalities play a critical role in keeping residents safe and operations running smoothly. This eBook provides actionable safety tips to help your team navigate the holiday season effectively, protect staff and citizens, and ensure compliance with safe

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Looking Back on a Lifetime of Dance at the Naperville Park District

ParkTalk podcast

Preparation for the Spring Dance Recital takes a lot of hard work. Dance Academy alumni, Mary Redgate and Ellie Laflamme, talk about their experiences dancing for the Park District and their passion for the artform. Preparation for the Spring Dance Recital takes a lot of hard work. Dance Academy alumni, Mary Redgate and Ellie Laflamme, talk about their experiences dancing for the Park District and their passion for the artform.

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How Agencies Can Bring AI to Life

GovLoop

AI offers government agencies unprecedented opportunities to enhance efficiency, improve decision-making and deliver better services to citizens. “Generative AI specifically enables agencies to automate complex tasks such as content creation, data analysis and predictive modeling,” said Maria Fahmi, Executive Vice President, Technology & Engineering, with V3Gate, which specializes in providing emerging technology to the public sector.

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Insights from the Customer Experience Organization Design Roundtable Series

Partnership for Public Service

America is at an inflection point, with public trust in government continuing its overall decline since the 1960s. Public servants are working to reverse this decline , improving how people engage with federal services, from filing taxes, renewing a passport, or signing up for Social Security benefits. The President’s Management Agenda also lists improving the customer experience as a top priority, and agencies and customer experience leaders are following suit by working to institutionali

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How to Get More Insights Out of Community Surveys

GovLoop

The value of a community survey might be summed up this way: You don’t know until you ask. You might have a good sense of how your constituents feel about a particular issue, but a survey helps you confirm — or revise — your assumptions, and it allows you to get more meaningful context. That was the goal of the North Carolina Pandemic Recovery Office (NCPRO), which the state’s governor created in 2020 to manage the distribution of federal recovery funds.

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Boost Revenue With Simple Short-Term Rental Registration and Tax Collections

Government agencies that rely on tax revenue to fund critical services and infrastructure are finding it more urgent than ever to bridge the gap between under-reported tax revenue and taxpayers’ understanding of the processes. This is especially true as things like short-term rentals (STRs) have grown in popularity and become new sources of income for residents.

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NRPA Annual Conference Tips for First-Time Attendees — Episode 160

Open Space Radio: Parks and Recreation Trends

In less than 40 days, thousands of park and recreation professionals from across the country will gather in Atlanta for the 2024 NRPA Annual Conference. This is, without a doubt, the best park and recreation conference you can attend — it’s filled with tons of amazing opportunities to learn, build your network, and of course, have a little fun with your peers.