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Artificial intelligence is slowly but surely making its way into state and local government operations. Many decision-makers remain concerned about a lack of comprehensive high-level policies governing AI's use, and others have a general sense of unpreparedness to integrate AI into existing workflows. Some leaders also fear that AI could lead to job displacement or introduce errors into critical processes.
In September 2021, Japan took a leap with the establishment of its Digital Agency and the creation of the government cloud. With the goal to build a society in which no one is left behind by improving convenience, health, and happiness through digital technology, Japan’s Digital Agency represents the nation’s bold commitment to digital innovation across government and society.
We're thrilled to announce that Azure OpenAI has been approved as a service within the DoD Impact Level 4 (IL4) and Impact Level 5 (IL5) Provisional Authorization (PA) for Azure Government by DISA, the agency of the US Department of Defense (DoD) that is responsible for the Provisional Authorization of commercial cloud offerings and their services, as well as developing and maintaining the DoD Cloud Computing Security Requirements Guide (SRG).
Successful partnerships start with knowing what public sector leaders care about. This report spotlights global innovators shaping the future of public service by tackling real-world challenges across AI, digital identity, citizen experience, and data strategy. Their work reveals the priorities, pain points, and investment areas that are driving transformation.
Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win.
Nutanix is providing agencies with the IT architecture and expertise needed to build and sustain on-premises generative artificial intelligence implementations, as many are leery of running models in the public cloud. The cloud computing company’s GPT-in-a-Box 2.0 and AI Partner Program, both announced in May, aim to help agencies launch secure, sustainable use cases.
It costs real money when the public sector gets hit with a ransomware assault. The average (mean) cost for state and local government organizations to recover from a ransomware attack was $2.83 million in 2024, more than double the $1.21 million reported in 2023. This is a sample of the data in the “State of Ransomware in State and Local Government 2024 report.
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It costs real money when the public sector gets hit with a ransomware assault. The average (mean) cost for state and local government organizations to recover from a ransomware attack was $2.83 million in 2024, more than double the $1.21 million reported in 2023. This is a sample of the data in the “State of Ransomware in State and Local Government 2024 report.
Many students of high school biology learned about fruit flies: the tiny, winged creatures with red or white eyes that teach us about chromosomes, DNA, and dominant and recessive genes. It’s the study of genetics at a basic level. But to understand complex gene interactions — the kind of knowledge that leads to breakthrough drugs for infectious diseases, for instance — you need a lot more math, which humans and traditional computers can’t handle.
In Brooklyn, one of New York City’s five boroughs, a new schoolyard features newly-planted native trees offering shade and bright playground equipment that sits adjacent to a track and turf field. Colorful murals celebrating the diversity of its Boreum Hill.
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Different agencies have different hypervisor needs as they work to manage IT resources more efficiently by using virtual representations of physical machines such as storage, networks and services. Some agencies want to enable remote access of files and applications, while others are more concerned with disaster recovery or data center optimization.
In a survey of U.S. business owners, more than 64% indicated their local government’s online tax portal needs improvement. It’s clear that while business owners want to work with their local government to stay in compliance, many online tax systems do not enable them to do so effectively.
From retrofitting planes to overhauling its website and upgrading its lounges, British Airways’ £7 billion transformation plan puts the customer first.
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Trisha Price, chief product officer of Pendo.io, discusses the importance of metrics in product management and how teams can use data to inform every aspect of their products.
Something transformational is happening in an unexpected place. Sixty feet below Macomb County, Michigan, the Public Works commissioner’s office is using drones and AI to inspect sewer lines. It’s the first time the state has deployed this type of drone and AI, which let workers scrutinize lines more safely, cheaply and efficiently than ever before.
Get this municipal maintenance guide that provides municipalities with a detailed and structured approach to maintaining city infrastructure. This guide outlines systematic inspection procedures and best practices, ensuring the safety, longevity, and operational efficiency of municipal assets. From roadways and bridges to public buildings and utilities, the guide covers all aspects of municipal maintenance.
Preparation for the Spring Dance Recital takes a lot of hard work. Dance Academy alumni, Mary Redgate and Ellie Laflamme, talk about their experiences dancing for the Park District and their passion for the artform. Preparation for the Spring Dance Recital takes a lot of hard work. Dance Academy alumni, Mary Redgate and Ellie Laflamme, talk about their experiences dancing for the Park District and their passion for the artform.
AI offers government agencies unprecedented opportunities to enhance efficiency, improve decision-making and deliver better services to citizens. “Generative AI specifically enables agencies to automate complex tasks such as content creation, data analysis and predictive modeling,” said Maria Fahmi, Executive Vice President, Technology & Engineering, with V3Gate, which specializes in providing emerging technology to the public sector.
America is at an inflection point, with public trust in government continuing its overall decline since the 1960s. Public servants are working to reverse this decline , improving how people engage with federal services, from filing taxes, renewing a passport, or signing up for Social Security benefits. The President’s Management Agenda also lists improving the customer experience as a top priority, and agencies and customer experience leaders are following suit by working to institutionali
The value of a community survey might be summed up this way: You don’t know until you ask. You might have a good sense of how your constituents feel about a particular issue, but a survey helps you confirm — or revise — your assumptions, and it allows you to get more meaningful context. That was the goal of the North Carolina Pandemic Recovery Office (NCPRO), which the state’s governor created in 2020 to manage the distribution of federal recovery funds.
A top-rated place to live, Gilbert, AZ struggled with outdated short-term rental management—low compliance, lost revenue, and growing administrative strain. By adopting the GovOS Tax & Compliance suite, the Town: Increased compliance from 40% to 90% Generated over $85K in new revenue Has a single digital system to manage tasks more efficiently With a centralized hub for short-term rental registration and enforcement, Gilbert balances tourism and community needs.
In less than 40 days, thousands of park and recreation professionals from across the country will gather in Atlanta for the 2024 NRPA Annual Conference. This is, without a doubt, the best park and recreation conference you can attend — it’s filled with tons of amazing opportunities to learn, build your network, and of course, have a little fun with your peers.
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