Tue.Dec 19, 2023

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The impact of generative AI on Black communities

McKinsey Public & Social Sector Insights

Generative AI has the potential to widen the racial economic gap in the United States by $43 billion each year. But deployed thoughtfully, it could actually remove barriers to Black economic mobility.

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December 2023 - Microsoft 365 US Public Sector Roadmap Newsletter

Microsoft Public Sector

Newsworthy Highlights Preparing for Security Copilot in US Government Clouds With the announcement of Security Copilot back in March, there has been a growing demand to understand and expand the role of machine learning (ML) in security. This demand is especially apparent in the US government space, where these advancements have a direct impact on national security.

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Global Economics Intelligence executive summary, November 2023

McKinsey Public & Social Sector Insights

Elevated interest rates weigh on consumer confidence; central banks hold rates, except in Brazil (down) and Russia (up); inflation subsiding for now and is negative in China; growth subdued in Europe.

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Unleashing the opportunity of digital technologies for developing health systems

Open Access Government - Technology News

Suzanne Wait and Catherine Whicher from The Health Policy Partnership discuss the opportunities to improve populations’ wellbeing and access to care by harnessing innovative digital health tools and technologies Digital technologies are widely seen as a core component of advanced health systems around the world but are less often recognised for their role in advancing more equitable and effective care in lower-resourced regions.

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Holiday Safety Tips for Municipal Operations

The holiday season brings joy and celebration, but it also introduces unique challenges for municipal operations. From ensuring safe snow removal and managing icy sidewalks to organizing festive events and addressing increased community needs, municipalities play a critical role in keeping residents safe and operations running smoothly. This eBook provides actionable safety tips to help your team navigate the holiday season effectively, protect staff and citizens, and ensure compliance with safe

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Feds tout pedestrian, cyclist safety measures in new road design rules

GCN

The Federal Highway Administration released long-awaited updates to its manual for traffic signs and road design. The newest edition comes as the country is in the throes of a major upswing in roadway deaths.

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State and Local Agencies Should Seize the Moment to Enhance Digital Services

State Tech Magazine

Municipal regulations can sometimes be a tangled mess that requires a lot of time to unravel. Take the case of a property owner in an unincorporated part of a theoretical town in Pennsylvania. Say this homeowner has a septic tank on their property and now wants to sell it. They become aware that the town not long ago enacted an ordinance requiring homeowners to upgrade their leach fields to residential water treatment facilities to protect nearby wildlife in a state or city park area.

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As Space Activity Heats Up, What’s the Status of NASA’s Lunar Landing Efforts?

GAO (US Government Accountability Office)

Lunar landings made headlines this summer after India’s successful uncrewed mission to the moon’s south pole. More countries and U.S. companies are also planning moonshots. In the U.S., moon landing may seem old hat—a space race won in the 1960s. But.

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DoDIIS23: DOD Takes Steps to Improve Aging Technology

FedTech Magazine

Well aware of complaints about the state of office technology across the defense and intelligence sectors, CIOs are taking steps to refresh as much tech as possible to improve user experience. The Defense Department recently stood up a new user experience portfolio management office, run by Savanrith “Savan” Kong, which has been charged with fixing UX shortcomings.

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Plans to install EV charging stations are about to run into an ugly wall of permitting and utility delays

GCN

COMMENTARY | We must overhaul dysfunctional municipal permitting systems and utility connection processes if we expect to install close to 7 million electric vehicle charging stations by 2035.

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The art and science of reducing retail shrink

McKinsey Public & Social Sector Insights

For retailers, battling shrink requires a data-informed, collaborative, store-by-store approach. The payoff: higher profits and better customer experience.

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How Breckenridge, CO Ensures Tax & Licensing Compliance

Breckenridge’s short-term rental boom—over 4,200 licenses —put intense pressure on the town’s small staff and manual processes. Facing compliance and efficiency challenges, the town teamed up with GovOS to automate its STR licensing. The new system: Cut admin time Reduced errors Improved the experience for property owners and town staff Discover the full impact of automation on Breckenridge’s STR management—download the case study.

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What HUD’s annual homelessness count misses

GCN

Rather than relying on a single metric, communities need to develop a data infrastructure they can use to track, reduce and end homelessness.

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The McKinsey Crossword: Names Names | No. 159

McKinsey Public & Social Sector Insights

Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win.

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How to Hold Your Team Accountable

GovLoop

Whether it’s a missed deadline, unprofessional behavior or maybe even a commitment issue, there are certain behaviors that supervisors have to hold their employees accountable for. Treva Smith (Deputy Director, National Geospatial-Intelligence College, United States Department of Defense) and Taka Ariga (Chief Data Scientist and Director, GAO Innovation Lab) were on hand during the December 18 Community of Practice session to offer insight on the best practices for addressing behaviors early and

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2024 healthcare services outlook: Challenges and opportunities

McKinsey Public & Social Sector Insights

The healthcare services sector has seen rapid growth over recent years. Despite the challenges organizations may face in 2024, opportunities for the sector still abound.

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Overcoming Operational Challenges in Parks & Recreation

Speaker: Noratek

Maintaining parks and recreation facilities efficiently is no easy task, especially when faced with scheduling issues, aging infrastructure, and inconsistent inspections. Join us for this insightful webinar where we explore the most common challenges departments like yours are facing and how digital tools like CityReporter can help you streamline operations, ensure safety, and make better use of your resources.

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The Impact of Infrastructure and Workforce Challenges on Local Housing Supply

NLC (National League of Cities)

Housing Supply Accelerator Convening The Housing Supply Accelerator, a partnership between the National League of Cities (NLC) and the American Planning Association (APA), is dedicated to locally driven housing supply solutions.

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2024 payers outlook: Opportunities abound

McKinsey Public & Social Sector Insights

Five considerations for payer executives as they navigate potential challenges in 2024 and position themselves for future growth.

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Okla. Governor Appoints Mitigation Expert to Lead State Emergency Management

Disaster Zone blog

It is a sign of the times.

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Amazon: On operating more sustainably for customers and communities

McKinsey Public & Social Sector Insights

Kara Hurst, Chief Sustainability Officer at Amazon, talks about scaling Amazon’s sustainability initiatives, including increasing its focus on nature-based solutions to benefit communities.

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Boost Revenue With Simple Short-Term Rental Registration and Tax Collections

Government agencies that rely on tax revenue to fund critical services and infrastructure are finding it more urgent than ever to bridge the gap between under-reported tax revenue and taxpayers’ understanding of the processes. This is especially true as things like short-term rentals (STRs) have grown in popularity and become new sources of income for residents.

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2023 Trends from NLC’s Center for Research and Data Analysis

NLC (National League of Cities)

As the countdown to 2024 begins, it is important for local governments, of all sizes and geographies, to keep an eye on key trends impacting their communities.

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Healthcare’s next chapter: What’s ahead for the US healthcare industry

McKinsey Public & Social Sector Insights

The US healthcare industry faces continued uncertainty in 2024, but healthcare leaders can seize opportunities for innovation and improvement. Building resilient and agile organizations will be crucial for success in this challenging environment.

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‘Smash-and-grab’ robberies fuel new laws, but critics question the need

GCN

A national group retracted its assertion that organized retail crime stole half of missing merchandise.

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The bottom-line benefit of the product operating model

McKinsey Public & Social Sector Insights

New data shows that operating model maturity is directly correlated with strong business performance outcomes.

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Maximizing Municipal Budgets: Cutting Costs Without Cutting Corners

Speaker: Noratek

Join this insightful webinar on how local governments can reduce costs and optimize resources. Discover how municipalities like yours are leveraging technology to enhance service delivery, reduce operational costs, and generate lasting ROI. Key Takeaways: Learn actionable steps to reduce operational costs and increase community engagement Explore how digital tools can streamline inspections and reporting Understand the financial and operational benefits of digital management solutions Hear real-

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The Challenge of Disaster Logistics

Eric Holdeman's Disaster Zone Podcast

Logistics is a challenging function, be it just shipping Christmas gifts from one end of the country to another. Add the challenge of logistics during and following a disaster, and the difficulties mount. In this podcast Gerardo Castillo, President of AshBritt Management and Logistics is interviewed about his experience, the challenge of logistics and some history and solutions for the problem of logistics and finding solutions that work.

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2024 health systems outlook: A host of challenges ahead

McKinsey Public & Social Sector Insights

Health systems may face a challenging year ahead, with increasing competition from nontraditional players, workforce shortages, and demands for new capabilities. However, these challenges also present opportunities for leaders to focus on resilience, find efficiencies, and take a multilever approach to growth.

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Implementing Change In Local Government: Strategies for Training the Older Workforce on GovTech With GovPilot

GovPilot

The successful operation of local governments is dependent on the cooperation of many different facets and departments , all of which likely hire independently from each other. Many local government departments have workers who have held their positions for years, and sometimes the entirety of their career. These workers often resort to traditional or sometimes even inefficient methods in the workplace as a result of limited exposure to modern technology during their formative professional years

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Rewriting the script: LA’s opportunity for inclusive economic growth

McKinsey Public & Social Sector Insights

LA County is a global cultural capital with the largest economy in the United States. Yet bold action may be needed to drive inclusive growth in the next decade.

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Simplifying City, County, & State Business Licensing - Why It Is A Best Practice

Many business license applications still can't be completed online, creating a frustrating user experience and lowering compliance. Shifting to a digital process makes it easier for staff and businesses alike. This guide covers: How to build a licensing and registration experience that works for your staff and local businesses. Why technology is your best partner for improving licensing and registration compliance.

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A court struck down local gas bans—so Seattle and other cities are getting creative

GCN

Amid an uncertain legal landscape, lawmakers are finding new ways to electrify buildings.

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Brandon, VT Launches New GovPilot Partnership And Will Soon Implement Government Management Software Into The Township

GovPilot

The VT Township just began a new partnership with the government management software provider to streamline operations and government services in the municipality.

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Inside CISA’s ‘Secure by Design’ Framework

GovCast

CISA’s “secure by design” framework is helping software manufacturers bake cybersecurity into products as part of an effort to implement the National Cyber Strategy that the White House released earlier this year. Cybersecurity has traditionally been treated as an afterthought in technology. CISA wants to change that. CISA Senior Advisor Lauren Zabierek discusses what it means to be secure by design, what the new framework outlines and what it means for vendors and the development community.

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Newark, OH Expands GovPilot Partnership Through The Purchase of Additional Government Management Software

GovPilot

Newark, OH expands their established partnership with GovPilot through the purchase of new government management software solutions to streamline operations.

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A Guide For City Managers & CAOs to Achieve Operational Excellence

This guide addresses the unique operational challenges faced by smaller municipalities, such as limited resources, budget constraints, and diverse community needs. By leveraging digital tools, City Managers and Municipal Chief Administrative Officers (CAOs) can streamline workflows, enhance communication, and improve service delivery. The guide covers identifying operational challenges, choosing the right software, and implementing digital solutions.