State and Local Agencies Improve Child Services Intake and Outreach Communications
State Tech Magazine
APRIL 17, 2024
When the Los Angeles County Department of Children and Family Services (DCFS) sought to modernize its contact center, IT leaders took the opportunity to shift from an on-premises infrastructure to a cloud-based one. “We literally are the entry point for teachers, for medical providers, for the public, for parents when they want to report child abuse or neglect.
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