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The 2025 Modernization Playbook

GovLoop

” To learn more about how agencies are updating legacy systems, download it here: Get the Guide Photo by Isaque Pereira at Pexels.com Favorite Follow the Money The American Rescue Plan (ARP) injected $1 billion into the federal governments Technology Modernization Fund, with a focus on supporting four key areas.

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Data, Data Everywhere, but Not a Byte to Eat

GovLoop

Intelligent data management helps organizations enhance their public-facing services, while improving their backend operations, Breakiron said. ” To read more about how agencies are getting the most out of their modernization and transformation efforts, download the guide.

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Knowing When, Where and How to Modernize

GovLoop

Clunky, old, public facing systems frustrate constituents and reduce engagement, she said. ” For more ideas about how to make the case for modernization that agency leaders and legislators find compelling, download it here: Get the guide Photo illustration by Kaitlyn Baker and Julia Blurton-Jones for GovLoop Favorite

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Where Data Makes a Difference, Pt. 1

GovLoop

And if you were to download all the data on the internet, it would take you 181 million years. Public-facing employees offering feedback on constituent experiences. Accessibility redesigns based on empirical evidence and public input. To put that in context, one zettabyte is the storage capacity of 250 billion DVDs.

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It’s Time to Think About Modernization in New Ways

GovLoop

For example, an agency looking to improve the performance of a public-facing application might find the outdated system architecture makes it difficult to incorporate new functionality or to integrate with other, more modern systems. We just need to protect that stuff and make sure its safe and secure. Modernize little by little.

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Every Project Needs a Plan

GovLoop

Start by adding CX to contract requirements, especially for projects that will be public-facing. ” For more insights into making your organization more customer-friendly, download the guide. Borrow, Build and Hire to Increase Internal Skills Use contractors to bring in capacities you don’t yet have.

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(Contact-Free) Human Touch Helps Transform a Riverscape

GovLoop

Through analyzing and enhancing AI interactions, her team discovers how to manage the technology and what information to expand to public-facing outlets like the website. “I ” For more ideas on how agencies are improving their outreach, download the guide. Get the guide. Favorite.