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Improving customer experience for the public sector using AWS services

AWS Public Sector Blog

Citizens are increasingly engaging with public sector entities through digital surfaces and touchpoints. Every touchpoint is an opportunity for the public sector to give their consumers an experience tailored to their preferences and needs.

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Implementing a unified search platform for educational content on Amazon OpenSearch Service

AWS Public Sector Blog

Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, layout elements, and data from scanned documents. Once Amazon Textract completes its analysis, you can request the extracted text and document structure information using the GetDocumentTextDetection API.

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Precise Software Solutions implements ML as a service on AWS to save time and money for federal agency

AWS Public Sector Blog

(Precise), an Amazon Web Services (AWS) Partner , participated in the AWS Think Big for Small Business Program (TBSB) to expand their AWS capabilities and to grow their business in the public sector. The platform helped the agency digitize and process forms, pictures, and other documents.

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Breaking barriers: How AWS is revolutionizing the accessibility of federal agency communications for the visually impaired

AWS Public Sector Blog

AWS enables federal agencies to provide accessible communications through automated document-to-speech conversion. This solution combines Amazon Simple Storage Service (Amazon S3) , Amazon Textract , and Amazon Polly to transform written government documents into high-quality audio content.

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5 ways AWS empowers GovTech innovation in 2025

AWS Public Sector Blog

Government technology ( GovTech ) companies play a critical role in modernizing public services, enhancing citizen experiences, and driving efficiency in the public sector. By working with AWS, GovTechs can also tap into the broader Amazon business to enhance public sector services.

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Acentra Health processes 35M Medicare documents 50% faster with IDP on AWS

AWS Public Sector Blog

To better support its clients, Acentra Health implemented an intelligent document processing (IDP) solution using AWS services. In this post, learn how Acentra Health’s IDP solution reduced document processing times by more than 50 percent and lowered document processing costs by 40 percent.

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Swindon Borough Council makes vital public information more accessible using Amazon Bedrock

AWS Public Sector Blog

Not all citizens have the same ability to identify and digest the information that’s important to them, so councils have to invest in alternative versions of documents in a format known as Easy Read. An average document of five pages would take two weeks to adapt, and cost £500 ($750).