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We’ve taken more than 5,000 senior public sector officials in 23 countries through the executive education program. Their feedback gives us a rich understanding of the challenges that publicservice transformation leaders face. Find more AWS Institute thought leadership for publicservice leaders.
For government to perform at its best, members of the SES should beheld accountable for managing healthy, high-performing agencies and recruit, retain and developtop talent through improved hiring and leadership development. By adopting a framework like the model, agencies can standardize and elevate their performance management.
In a forthcoming book, I define performance management as a continuous and cyclical process of making data-informed decisions to improve organizational outcomes. Over the last few decades, these systems have become ubiquitous in almost every aspect of local government management.
As public sector organizations accumulate a significant amount of data, much of that data lives in different silos. These silos can require different platforms, different management, different security, and different authorization approaches. Learn more about the agile approach for developing government services.
Local councils are turning more to AI and changing technology to continue transforming publicservices and living standards across the country These changes align with the government’s ‘plan for change’ and unlock 45 billion in efficiency savings through technology.
We are proud to announce the winners of the Annual NextGen PublicService Awards for superior publicservice and achievement. The awards recognize deserving individuals selected from the publicservice community for their intelligence, exuberance and dedication to improving and invigorating government.
Our PublicService Leadership Model defines emotional intelligence , or EI, as the ability to recognize your emotions and those of others—and to use this information to manage behavior. Doing so requires publicservice leaders to demonstrate self-awareness and build and manage relationships effectively.
Digital Identity Ecosystems: Government agencies could play a vital role in the development of systems for managing the use of digital identities across the public and private sectors.
This diversity is apparent in the awardees who represent a broad array of sectors from healthcare to publicservice to education to agriculture. A core focus of the Future of Government Awards is the importance of open source,” said Joe Hooper, director of the UNDP Global Centre for Technology, Innovation, and Sustainable Development.
Artificial intelligence (AI) skills are among the most in-demand, but a variety of cloud skills like architecture, data management and storage, and software development are among the top 10 needed IT skills. A key highlight of AWS Learning Days is the diverse range of session formats.
In Singapore, the Government Technology Agency (GovTech) is responsible for delivering digital services to the public. GovTech collaborated with the AWS Generative AI Innovation Center to build an end-to-end AI/ML development platform that scales generative AI adoption across Singapores public sector.
To support public sector organizations looking to remediate legacy concerns, Amazon Web Services (AWS) has created a solution guide for legacy transformation. Public sector organizations can use the AWS solution guide for legacy transformation to develop a structured plan to address legacy.
Digital public goods As an open source, modular solution with global applications, Bahmni aligns with the United Nations’ plan for the creation of digital public goods for a more equitable world. In time, hospitals can use this digital public infrastructure (DPI) to improve publicservice delivery at scale.
In the fall of 2024, the Partnership for PublicService and Deloitte & Touche LLP hosted an event to discuss strategies for addressing these challenges, drawing on research from the Partnerships Center for Presidential Transition . These practices are fundamental to effective government and the public good.
In an effort to bring a new generation of diverse young talent into government, the Partnership for PublicService launched the Future Leaders in PublicService Internship Program. Gianna Juarez participated in the program this past summer as a public policy intern at the Department of Commerce.
This year’s awards received more than 150 nominations from 52 countries across three categories: The Digital Innovator of the Year Award recognizes individual public servants who have successfully championed digital transformation. Winner: IO, the app for Italian publicservices – PagoPA S.p.A.,
Emerging technologies such as generative artificial intelligence (AI ) streamline business processes and allow providers of publicservices to connect with citizens in new and intuitive ways. We can simply focus on realizing our ideas for new service improvements. The importance of inclusion There are 1.5
Good performance management should be happening year-round. But for too many employees and managers, the annual review and goal-setting process—if it happens at all—is the only time they think about performance management. The agency also provides support for supervisors throughout the year.
UK Biobank needed a purpose-built data platform with compute and data-storage capabilities that provided analysis tools in a centralized environment and the flexibility to manage increasing quantities of data, allowing researchers to work on the dataset with ease. Find more AWS Institute thought leadership for publicservice leaders.
Building modern applications with containers Containers are lightweight, versatile, and portable units that are revolutionizing the way modern applications are built, deployed, and managed. Containers enhance and modernize public sector applications with improved application quality, portability, security, scalability, and fault isolation.
The Icelandic Ministry of Finance and Economic Affairs launched an ambitious initiative to accelerate the digital transformation of publicservices in Iceland in 2019. However, this was a significant undertaking for a small ministry that lacked the inherent capabilities and expertise to develop such a project internally.
Public-private partnerships (PPPs) Governments collaborate with private sector companies, industry associations, and academic institutions to develop joint initiatives and projects to advance digital transformation. They develop online portals, mobile apps, and digital platforms to access government services and information.
The potential for AI to deliver a new generation of citizen-centric publicservices and efficient governance is too great to ignore, but how can it be done while decarbonising and ensuring sustainability goals? It extends to infrastructure, skills development, and unlocking public and private sector data to become a global leader.
For the past two years, Nicholas di Mauro has worked as an IT cybersecurity specialist in the Office of the Chief Information Officer at the Department of Health and Human Services. Why were you interested in continuing a career in publicservice?
It’s critical for anyone invested in the future of publicservice. This assistant could draft policies, answer public inquiries, and create reports in seconds. These AI technologies promise to refine how governments manage data, interact with citizens, and execute their responsibilities.
I’ve been a writer and editor covering the public sector for more than 30 years, and I’ve never ceased to be amazed by the spirit of publicservice that prevails at every level of government, from one administration to the next. If you know someone who exemplifies the best in publicservice, please nominate them.
From July 23-24 in Austin, Texas , join more than 500 leaders across education and state and local government to learn how advancements in cloud technology are shaping the future of education and publicservices. There is no cost to attend; register now to secure your spot.
In todays rapidly evolving landscape, leadership coaching is an indispensable tool for enhancing performance, fostering development and driving a culture of continuous improvement across all levels of government. This institutional knowledge can help agencies comply with specific government mandates.
The group emphasized the importance of a multi-stakeholder approach to developing and implementing governance strategies to achieve shared objectives. AWS is committed to engaging diverse perspectives from industry, civil society, and governments to promote responsible AI development and collaboration.
Our conclusion: Governments dont need more AI; they need the right AI built for the realities of publicservice, integrated into existing workflows, and implemented with frontline professionals, not imposed on them. This means ensuring that data is interoperable, high-quality, and secure and that governance is in place to manage it.
In June of this year, however, a new initiative entitled the Roadmap for Digital and Data, Transforming for a Digital Future set out more ambitious plans to transform digital publicservices and deliver world-class digital technology and systems. As part of this, it has invested more than £2.3 Keeping data secure.
Yet, the public sector is still working through some significant growing pains adapting Data & AI strategies and infrastructure to improve and accelerate publicservices. An API driven platform that allows for applications (public and private) to be built on top of the data services it provides.
billion in value This rise in demand comes after AI played a key role in the government’s plans to transform publicservices and boost economic productivity. Making AI trustworthy Ensuring public trust in AI technologies, ensuring they are fair, and transparent, and safeguarding privacy is at the forefront of this growth.
According to a 2024 survey by public sector HR management company, NEOGOV , which explored the effects of the ongoing hiring crisis on the public sector, 33% of agencies report impacts to service. Recognizing the need According to the U.S. Census Bureau, the population in Manatee County increased “3.8%
To productively move forward, it is important to incorporate self-awareness and engage others, competencies included in the Partnership for PublicService’sPublicService Leadership Model. While it may seem like a small action, focusing on gratitude is one strategy they can employ to manage this adversity.
The Digital Agency’s government cloud As the central command for Japan’s digital transformation, the Digital Agency began pursuing the development of a government cloud in 2021. The architecture of these blocks is centered around AWS ManagedServices.
The report, set to be published on Tuesday, highlights a key issue with a large portion of publicservices still using old technology that affects efficiency and productivity. Nearly half of publicservices cannot be accessed online, causing citizens to spend excessive time in person or on hold to get the support they need.
However, this should be considered in the transformative promise it holds for publicservice agencies, with current uses empowering call centres with more information and improved assistance capabilities. AI-generated recommendations for services and queries regarding assistance programs can enhance government customer experience.
Entirely new opportunities can emerge—built on the underlying DPI, as PayTM has done in India , building on the country’s Unified Payments Interface (UPI) to develop the largest digital payments, commerce, and financial services platform in India, used by more than 300 million people.
Artificial intelligence isnt just changing the world it is transforming how government serves the public. AI is already making a difference in publicservice, helping leaders make data-driven decisions, streamlining operations and improving service delivery. Now, we are bringing that expertise to AI leadership.
As Australia moves forward with its National framework for the assurance of artificial intelligence in government , Amazon Web Services (AWS) is committed to helping our customers implement AI solutions that align with Australia’s AI Ethics Principles. Each dimension is explored in depth in our responsible use of machine learning guide.
Hot, humid weather and developing storms made me wonder whether my house was about to suffer the effects of the kind of concentrated microcyclone storm which has come to be known colloquially as a 'water bomb' and scientifically as ‘explosive cyclogenesis’. They are managed by the country's local resilience forums.
This past summer, the Office of Management and Budget and the General Services Administration issued a challenge : Create a toolkit of effective approaches to increase public participation and community engagement in government. The Partnership rose to the challenge and finished in the top three.
Greater connection of services and information using the cloud can help fix these imbalances. When medical records and administration are securely managed via the cloud, practitioners may collaborate on or redirect care more simply. Find more AWS Institute thought leadership for publicservice leaders.
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