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Reimagining government social services in the COVID-19 era

Google Public Sector

States have seen a rising volume of new unemployment requests, and other social services systems are being stressed like never before. At the same time, more state employees have transitioned to working from home and providing their services remotely. It’s no secret that state governments in the U.S.

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Simplified CCAI virtual agent management for business users

Google Public Sector

Although Dialogflow has an intuitive interface, it’s designed for developers and technical staff. Change tracking can be implemented to keep track of changes over time, to allow for auditing and reverts as needed. AppSheet can provide a simplified, focused UI for non-technical staff.

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How results-driven contracting improved outcomes for Chicago’s most vulnerable: An interview with Lisa Morrison Butler, former Commissioner, Chicago Department of Family and Support Services – Episode #202

Andy Feldman's Gov Innovator podcast

Too often, contracting is seen as a back-office function, even though many government programs are actually implemented with contracted service providers. In reality, contracting — and contracting reforms — can be a key driver of better results in human services, including for the most vulnerable families and individuals.

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How city governments can navigate the fiscal cliff

American City & Country

The fiscal cliff can lead to a range of negative outcomes that diminish community quality of life, strain household finances and stifle economic growth, including: Reduced services: Local governments may be forced to cut essential services, including public safety, education, transportation and social services.

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Modernize Without Losing Your Legacy

GovLoop

“Digitizing services that governments provide can be a time and efficiency improvement,” said Chris Oskuie, Vice President, State and Local Government and Education at Software AG Government Solutions, which provides platform integration software and services. Innovations such as iPaaS — integration platform as a service — can help.

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Creating a Unified Digital Experience with California’s Technology Investments

Government Technology Insider

Launching a modern, user-friendly benefits portal for Californians to access information on unemployment insurance, disability insurance, and more is just one way that the California Employment Development Department (EDD) has prioritized customer experience and satisfaction.

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4 ways AWS can help states transform healthcare for incarcerated individuals

AWS Public Sector Blog

While the new CMS policy is a positive step toward breaking the recidivism cycle, implementation is not straightforward—especially given compliance issues and the siloed nature of both government agencies and recordkeeping. To tackle the fragmentation of healthcare services, the new CMS guidance promotes improved care coordination.