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Reimagining unemployment contact centers

AWS Public Sector Blog

Demo of Amazon Connect for unemployment insurance. Demo by Greg Smith) Strategies for reducing call volume and improving self-service Over a dozen states have implemented Amazon Connect to support their unemployment contact centers. Reduce average handle time Every minute counts when youre understaffed and call volumes escalate.

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AWS re:Invent 2024 recap for government agencies

AWS Public Sector Blog

At AWS re:Invent 2024 , which took place last December in Las Vegas, Amazon Web Services (AWS) unveiled an array of cutting-edge innovations during a week of keynotes, innovation talks, breakout sessions, product launches, interactive demos, and networking opportunities.

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Google Public Sector partner demo portal: Accelerating solution adoption for customers

Google Public Sector

Google Public Sector is committed to helping advance the missions of education and government agencies through cloud technology in a secure and responsible way. We recently launched a Google Public Sector partner demo portal, which makes it easy for our partners to share and present Google Public Sector solutions to customers.

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Transform Your Agency’s Security Posture with a New Offer from Workspace

Google Public Sector

Recent events have underscored the critical need for robust cloud security. The Cyber Safety Review Board's (CSRB) in-depth analysis of the Microsoft Exchange Online intrusion, detailed in this blog post CSRB report highlights the need for new approaches to securing the public sector , reveals vulnerabilities that can impact any organization.

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Get no-cost, in-person training and hands-on help at the AWS Federal Learning Days

AWS Public Sector Blog

From creating a security compliant cloud environment, to using artificial intelligence (AI) and machine learning (ML) for fraud detection, to getting ready for the quantum era—you can pick and choose sessions to attend based on your current cloud needs. Thursday, September 15: AWS for security, governance, and compliance.

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Generative AI as a force for good in facilitating cyber-resiliency in public sector organizations

AWS Public Sector Blog

In today’s digital age, security has an expanded definition. While physical security remains a critical focus, businesses and other public sector organizations are bolstering their security posture towards a less visible vulnerability: data and computer systems.

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Powering the generative AI era: What you missed at the AWS Public Sector Symposium Brussels

AWS Public Sector Blog

Central to the event were the themes of generative AI, sustainability, security, and—importantly for Europe—digital sovereignty. Building a strong data foundation Secure, reliable, and scalable cloud infrastructure helps public sector organizations to innovate quickly while meeting strict security and compliance requirements.