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Reimagining unemployment contact centers

AWS Public Sector Blog

Demo of Amazon Connect for unemployment insurance. Demo by Greg Smith) Strategies for reducing call volume and improving self-service Over a dozen states have implemented Amazon Connect to support their unemployment contact centers. We also share how states have already benefited from some of these approaches and best practices.

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AWS re:Invent 2024 recap for government agencies

AWS Public Sector Blog

At AWS re:Invent 2024 , which took place last December in Las Vegas, Amazon Web Services (AWS) unveiled an array of cutting-edge innovations during a week of keynotes, innovation talks, breakout sessions, product launches, interactive demos, and networking opportunities.

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AWS launches AWS Healthcare Accelerator Global Cohort for Workforce Development

AWS Public Sector Blog

In a subset from a new Gallup and AWS survey , 70% of 845 healthcare business and IT leaders from 19 countries indicated that digital technologies need to be implemented to improve their organization’s performance. The program culminates with a demo day, where startups showcase their technology.

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Use Landing Zone Accelerator on AWS customizations to deploy Cloud Intelligence Dashboards

AWS Public Sector Blog

This post builds on the core concepts of LZA so a basic understanding of LZA is necessary to implement the solution. To learn about LZA, check out the AWS Solutions Library and Implementation Guide. Please follow the Implementation Guide to get started with LZA. This is the specific dashboard we will be deploying from the CID.

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Streamlining naturalization applications with Amazon Bedrock

AWS Public Sector Blog

For this solution, we cover the technical implementation using Anthropic’s Claude 3.5 The following demo highlights the solution in action, providing an end-to-end walkthrough of how naturalization applications are processed. The following screenshot shows the Upload documents page of the developed demo.

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3 ways tax agencies can use AI on AWS

AWS Public Sector Blog

To gain operational efficiencies and reduce workload burdens on employees, some state finance and tax agencies are leveraging robotic process automation (RPA) on Amazon Web Services (AWS). Improving government operations. Intelligent document processing and quality control can also optimize government operations.

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Powering the generative AI era: What you missed at the AWS Public Sector Symposium Brussels

AWS Public Sector Blog

“When you chat with Q, it provides immediate, relevant, and actionable information and advice to help streamline tasks, speed decision-making, and help spark creativity,” said Dominic Delmolino, vice president of technology for AWS worldwide public sector, who presented a demo during Levy’s keynote.