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Reimagining unemployment contact centers

AWS Public Sector Blog

Demo of Amazon Connect for unemployment insurance. Demo by Greg Smith) Strategies for reducing call volume and improving self-service Over a dozen states have implemented Amazon Connect to support their unemployment contact centers.

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Google Public Sector partner demo portal: Accelerating solution adoption for customers

Google Public Sector

We recently launched a Google Public Sector partner demo portal, which makes it easy for our partners to share and present Google Public Sector solutions to customers. Syntasa , a Google Cloud Partner, leveraged the partner demo portal to share their Substance Abuse and Opioid solution.

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AWS re:Invent 2024 recap for government agencies

AWS Public Sector Blog

At AWS re:Invent 2024 , which took place last December in Las Vegas, Amazon Web Services (AWS) unveiled an array of cutting-edge innovations during a week of keynotes, innovation talks, breakout sessions, product launches, interactive demos, and networking opportunities.

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Managing nonprofit members and donors with CiviCRM on AWS

AWS Public Sector Blog

Managing donors, members, and constituents is essential to the success of most nonprofits. Customer relationship management (CRM) systems are an important part of this process. For this reason, CiviCRM typically advises new users to work with an implementation partner to deploy it. To deploy this solution 1.

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Creating a video storage and management system for your nonprofit

AWS Public Sector Blog

The Fund needed a new process for managing their video content. This solution improves the process of managing large quantities of video in several ways: 1. These companies help reduce the time-to-implementation, letting nonprofit organizations focus on their main objective: advancing their missions.

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Get no-cost, in-person training and hands-on help at the AWS Federal Learning Days

AWS Public Sector Blog

Built for a range of federal customers, from mission owners to cloud technical experts to IT managers, AWS Federal Learning days can help you improve your cloud knowledge and learn new ways to achieve your mission outcomes. From September 12-15, AWS will hold AWS Federal Learning Days at our HQ2 location in Arlington, VA.

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Use Landing Zone Accelerator on AWS customizations to deploy Cloud Intelligence Dashboards

AWS Public Sector Blog

This post builds on the core concepts of LZA so a basic understanding of LZA is necessary to implement the solution. To learn about LZA, check out the AWS Solutions Library and Implementation Guide. Please follow the Implementation Guide to get started with LZA. This will be the configuration file used to deploy the CID.