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Reimagining unemployment contact centers

AWS Public Sector Blog

Demo of Amazon Connect for unemployment insurance. Demo by Greg Smith) Strategies for reducing call volume and improving self-service Over a dozen states have implemented Amazon Connect to support their unemployment contact centers. Reduce average handle time Every minute counts when youre understaffed and call volumes escalate.

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Google Public Sector partner demo portal: Accelerating solution adoption for customers

Google Public Sector

We recently launched a Google Public Sector partner demo portal, which makes it easy for our partners to share and present Google Public Sector solutions to customers. Syntasa , a Google Cloud Partner, leveraged the partner demo portal to share their Substance Abuse and Opioid solution.

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AWS re:Invent 2024 recap for government agencies

AWS Public Sector Blog

At AWS re:Invent 2024 , which took place last December in Las Vegas, Amazon Web Services (AWS) unveiled an array of cutting-edge innovations during a week of keynotes, innovation talks, breakout sessions, product launches, interactive demos, and networking opportunities.

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AWS launches AWS Healthcare Accelerator Global Cohort for Workforce Development

AWS Public Sector Blog

In a subset from a new Gallup and AWS survey , 70% of 845 healthcare business and IT leaders from 19 countries indicated that digital technologies need to be implemented to improve their organization’s performance. The program culminates with a demo day, where startups showcase their technology.

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Get no-cost, in-person training and hands-on help at the AWS Federal Learning Days

AWS Public Sector Blog

Hear AWS technical experts who support government customers explain key features and use cases, share best practices, and walk through brief technical demos. Join us for a full day training for an introduction to AWS Cloud concepts and AWS core services for compute, storage, database, and networking.

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Using customer-provided ephemerides with AWS Ground Station

AWS Public Sector Blog

Before starting this hands-on demo, learn how to create an AWS CloudFormation stack or refresh your knowledge. Implementation Follow the instructions in this code repository to implement this sample workflow in your own AWS account. To request access, please email aws-groundstation@amazon.com.

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Streamlining naturalization applications with Amazon Bedrock

AWS Public Sector Blog

For this solution, we cover the technical implementation using Anthropic’s Claude 3.5 The following demo highlights the solution in action, providing an end-to-end walkthrough of how naturalization applications are processed. The following screenshot shows the Upload documents page of the developed demo.